415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display	2013 - 2014 MKZ
Diagnosis and Testing	Procedure revision date: 08/1/2013

Information and Entertainment System

For a SYNC®-related concern, refer to the SYNC® System Symptom Chart before connecting the scan tool and beginning DTC -based diagnostics.

DTC Chart: ACM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
B1142:27	Ignition Status 1: Signal Rate of Change Above Threshold	GO to Pinpoint Test I
B1A05:02	Speaker #5: General Signal Failure	GO to Pinpoint Test K
B1A06:02	Speaker #6: General Signal Failure	GO to Pinpoint Test N
B1A06:11	Speaker #6: Circuit Short To Ground	GO to Pinpoint Test N
B1A06:12	Speaker #6: Circuit Short To Battery	GO to Pinpoint Test N
B1A56:21	Antenna: Signal Amplitude < Minimum	If DTC B1A56:21 sets after running the bezel diagnostic tests, DISREGARD this DTC . This test is used for end of line or repair bay testing at the Ford plant. Each plant has its own assigned frequency and signal strength requirements. The running and passing of this test depends on local radio stations. If no local station is broadcasting on the required frequency, the test will fail.
B1A89:11	Satellite Antenna: Circuit Short To Ground	For a satellite radio concern, GO to Pinpoint Test C For a SIRIUS Data Services concern, GO to Pinpoint Test D
B1A89:13	Satellite Antenna: Circuit Open	For a satellite radio concern, GO to Pinpoint Test C For a SIRIUS Data Services concern, GO to Pinpoint Test D
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AT
U0237:00	Lost Communication With Digital Audio Control Module "C": No Sub Type Information	GO to Pinpoint Test AW
U0253:00	Lost Communication With Accessory Protocol Interface Module: No Sub Type Information	GO to Pinpoint Test AX
U0256:00	Lost Communication With Front Controls Interface Module “A”: No Sub Type Information	GO to Pinpoint Test AY
U0257:00	Lost Communication With Front Controls / Display Interface Module: No Sub Type Information	NOTE: Despite the description, this DTC applies to the FDIM , not the FCDIM . GO to Pinpoint Test AZ
U201A:51	Control Module Main Calibration Data: Not Programmed	This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the ACM . If there have been recent service actions with the ACM , REPEAT/PERFORM the PMI procedure as directed by the diagnostic scan tool. REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). See PMI . If there have been no recent service actions, INSTALL a new ACM to correct the failure to retain configuration data. REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U2100:00	Initial Configuration Not Complete: No Sub Type Information	This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the ACM . If there have been recent service actions with the ACM , REPEAT/PERFORM the PMI procedure as directed by the diagnostic scan tool. REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). See PMI . If there have been no recent service actions, INSTALL a new ACM to correct the failure to retain configuration data. REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U2101:00	Control Module Configuration Incompatible: No Sub Type Information	This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the ACM . If there have been recent service actions with the ACM , REPEAT/PERFORM the PMI procedure as directed by the diagnostic scan tool. REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). See PMI . If there have been no recent service actions, INSTALL a new ACM to correct the failure to retain configuration data. REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U3000:41	Control Module: General Checksum Failure	CLEAR the DTC . WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:41 is retrieved again, INSTALL a new ACM . REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U3000:42	Control Module: General Memory Failure	CLEAR the DTC . WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:42 is retrieved again, INSTALL a new ACM . REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U3000:96	Control Module: Component Internal Failure	CLEAR the DTC . WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:96 is retrieved again, INSTALL a new ACM . REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test BB
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test BC

DTC Chart: APIM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
B108E:01	Display: General Electrical Failure	GO to Pinpoint Test AJ
B116A:01	Handset Microphone: General Electrical Failure	GO to Pinpoint Test Z
B1215:00	External Memory Card: No Sub Type Information	GO to Pinpoint Test AK
B1252:11	USB Port: Circuit Short To Ground	For an inoperative USB port, GO to Pinpoint Test AB For an inoperative Secure Digital (SD) card slot, GO to Pinpoint Test AC
B1252:13	USB Port: Circuit Open	For an inoperative USB port, GO to Pinpoint Test AB For an inoperative Secure Digital (SD) card slot, GO to Pinpoint Test AC
B12B8:11	USB Port #2: Circuit Short To Ground	NOTE: This DTC refers to USB port #2 on the APIM itself, which is not used. INSPECT the APIM USB port #2 for damage and REMOVE any debris. CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC B12B8:11 is retrieved again, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
C1001:01	Vision System Camera: General Electrical Failure	REFER to: Parking Aid (413-13C Parking Aid - Vehicles With: Active Park Assist, Diagnosis and Testing). See The Rear Video Is Inoperative.
U0100:00	Lost Communication With ECM/PCM "A": No Sub Type Information	GO to Pinpoint Test AQ
U0140:00	Lost Communication With Body Control Module: No Sub Type Information	GO to Pinpoint Test AR
U0151:00	Lost Communication With Restraints Control Module: No Sub Type Information	GO to Pinpoint Test AS
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AT
U0162:00	Lost Communication With Navigation Display Module: No Sub Type Information	GO to Pinpoint Test AJ
U016A:00	Lost Communication With Global Positioning System Module: No Sub Type Information	GO to Pinpoint Test AU
U0184:00	Lost Communication With Radio: No Sub Type Information	GO to Pinpoint Test AV
U0256:00	Lost Communication With Front Controls Interface Module "A": No Sub Type Information	GO to Pinpoint Test AY
U0423:00	Invalid Data Received From Instrument Panel Cluster Control Module: No Sub Type Information	RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the IPC . REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
U1018:00	Lost Communication With Generic Function Module: No Sub Type Information	GO to Pinpoint Test BA
U1A00:87	Private Communication Network: Missing Message	GO to Pinpoint Test D
U2017:45	Control Module Software #2: Program Memory Failure	CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U2017:45 is retrieved again, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2017:51	Control Module Software #2: Not Programmed	This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the APIM . If there have been recent service actions with the APIM , REPEAT/PERFORM the APIM programming as directed by the diagnostic scan tool. REFER to: Information and Entertainment System - Overview (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Description and Operation). See APIM Programming. If there have been no recent service actions, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2017:52	Control Module Software #2: Not Activated	This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the APIM . If there have been recent service actions with the APIM , REPEAT/PERFORM the APIM programming as directed by the diagnostic scan tool. REFER to: Information and Entertainment System - Overview (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Description and Operation). See APIM Programming. If there have been no recent service actions, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2017:54	Control Module Software #2: Missing Calibration	This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the APIM . If there have been recent service actions with the APIM , REPEAT/PERFORM the APIM programming as directed by the diagnostic scan tool. REFER to: Information and Entertainment System - Overview (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Description and Operation). See APIM Programming. If there have been no recent service actions, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2100:00	Initial Configuration Not Complete: No Sub Type Information	This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the APIM . If there have been recent service actions with the APIM , REPEAT/PERFORM the APIM programming as directed by the diagnostic scan tool. REFER to: Information and Entertainment System - Overview (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Description and Operation). See APIM Programming. If there have been no recent service actions, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2101:00	Control Module Configuration Incompatible: No Sub Type Information	This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the APIM . If there have been recent service actions with the APIM , REPEAT/PERFORM the APIM programming as directed by the diagnostic scan tool. REFER to: Information and Entertainment System - Overview (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Description and Operation). See APIM Programming. If there have been no recent service actions, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:04	Control Module: System Internal Failure	CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:04 is retrieved again, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:41	Control Module: General Checksum Failure	CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:41 is retrieved again For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:42	Control Module: General Memory Failure	CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:42 is retrieved again, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:88	Control Module: Bus Off	NOTE: The module was unable to communicate on the network at a point in time. The fault is not currently present since the module had to communicate with the diagnostic scan tool to report this DTC . To avoid repeat network concerns: INSPECT for damaged or corroded wiring at the APIM . Refer to Wiring Diagrams Cell 14 for schematic and connector information. CLEAR the DTC . WAIT at least 10 seconds. REPEAT the network test with the diagnostic scan tool.
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test BB
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test BC

DTC Chart: DACMC

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
B116A:01	Handset Microphone: General Electrical Failure	GO to Pinpoint Test AN
B117A:01	Backup Microphone: General Electrical Failure	GO to Pinpoint Test AO
B13F5:01	Microphone 3: General Electrical Failure	GO to Pinpoint Test AP
B13F7:13	Audio Input 1: Circuit Open	GO to Pinpoint Test O
B13F8:13	Audio Input 2: Circuit Open	GO to Pinpoint Test L
B13F9:13	Audio Input 3: Circuit Open	GO to Pinpoint Test U
B13FA:13	Audio Input 4: Circuit Open	GO to Pinpoint Test Q
B13FB:11	Audio Enable Line: Circuit Short To Ground	GO to Pinpoint Test J
B1A01:01	Speaker #1: General Electrical Failure	For a Left Front (LF) door speaker concern, GO to Pinpoint Test L For a Left Front (LF) door tweeter speaker concern, GO to Pinpoint Test M
B1A01:11	Speaker #1: Circuit Short To Ground	For a Left Front (LF) door speaker concern, GO to Pinpoint Test L For a Left Front (LF) door tweeter speaker concern, GO to Pinpoint Test M
B1A01:12	Speaker #1: Circuit Short To Battery	For a Left Front (LF) door speaker concern, GO to Pinpoint Test L For a Left Front (LF) door tweeter speaker concern, GO to Pinpoint Test M
B1A01:13	Speaker #1: Circuit Open	GO to Pinpoint Test L
B1A02:01	Speaker #2: General Electrical Failure	For a Right Front (RF) door speaker concern, GO to Pinpoint Test O For a Right Front (RF) door tweeter speaker concern, GO to Pinpoint Test P
B1A02:11	Speaker #2: Circuit Short To Ground	For a Right Front (RF) door speaker concern, GO to Pinpoint Test O For a Right Front (RF) door tweeter speaker concern, GO to Pinpoint Test P
B1A02:12	Speaker #2: Circuit Short To Battery	For a Right Front (RF) door speaker concern, GO to Pinpoint Test O For a Right Front (RF) door tweeter speaker concern, GO to Pinpoint Test P
B1A02:13	Speaker #2: Circuit Open	GO to Pinpoint Test O
B1A03:01	Speaker #3: General Electrical Failure	For a Right Rear (RR) door speaker concern, GO to Pinpoint Test Q For a Right Rear (RR) door tweeter speaker concern, GO to Pinpoint Test R
B1A03:11	Speaker #3: Circuit Short To Ground	For a Right Rear (RR) door speaker concern, GO to Pinpoint Test Q For a Right Rear (RR) door tweeter speaker concern, GO to Pinpoint Test R
B1A03:12	Speaker #3: Circuit Short To Battery	For a Right Rear (RR) door speaker concern, GO to Pinpoint Test Q For a Right Rear (RR) door tweeter speaker concern, GO to Pinpoint Test R
B1A03:13	Speaker #3: Circuit Open	GO to Pinpoint Test Q
B1A04:01	Speaker #4: General Electrical Failure	For a Left Rear (LR) door speaker concern, GO to Pinpoint Test U For a Left Rear (LR) door tweeter speaker concern, GO to Pinpoint Test V
B1A04:11	Speaker #4: Circuit Short To Ground	For a Left Rear (LR) door speaker concern, GO to Pinpoint Test U For a Left Rear (LR) door tweeter speaker concern, GO to Pinpoint Test V
B1A04:12	Speaker #4: Circuit Short To Battery	For a Left Rear (LR) door speaker concern, GO to Pinpoint Test U For a Left Rear (LR) door tweeter speaker concern, GO to Pinpoint Test V
B1A04:13	Speaker #4: Circuit Open	GO to Pinpoint Test U
U0100:00	Lost Communication With ECM/PCM "A": No Sub Type Information	GO to Pinpoint Test AQ
U0140:00	Lost Communication With Body Control Module: No Sub Type Information	GO to Pinpoint Test AR
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AT
U0184:00	Lost Communication With Radio: No Sub Type Information	GO to Pinpoint Test AV
U2100:00	Initial Configuration Not Complete: No Sub Type Information	This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the DACMC . If there have been recent service actions with the DACMC , REPEAT/PERFORM the PMI procedure as directed by the diagnostic scan tool. REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). See PMI . If there have been no recent service actions, INSTALL a new DACMC to correct the failure to retain configuration data. REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U2101:00	Control Module Configuration Incompatible: No Sub Type Information	This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the DACMC . If there have been recent service actions with the DACMC , REPEAT/PERFORM the PMI procedure as directed by the diagnostic scan tool. REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). See PMI . If there have been no recent service actions, INSTALL a new DACMC to correct the failure to retain configuration data. REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U3000:41	Control Module: General Checksum Failure	CLEAR the DTC . WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:41 is retrieved again, INSTALL a new DACMC . REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U3000:42	Control Module: General Memory Failure	CLEAR the DTC . WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:42 is retrieved again, INSTALL a new DACMC . REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U3000:94	Control Module: Unexpected Operation	GO to Pinpoint Test G
U3000:96	Control Module: Component Internal Failure	CLEAR the DTC . WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:96 is retrieved again, INSTALL a new DACMC . REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test BB
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test BC

DTC Chart: FCIM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
B00D5:01	Restraint System Passenger Disable Indicator: General Electrical Failure	CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC B00D5:01 is retrieved again, INSTALL a new FCIM . REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
B1034:11	Left Front Seat Heater Element: Circuit Short To Ground	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). See DTC Chart: FCIM .
B1034:12	Left Front Seat Heater Element: Circuit Short To Battery	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). See DTC Chart: FCIM .
B1034:13	Left Front Seat Heater Element: Circuit Open	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). See DTC Chart: FCIM .
B1036:11	Right Front Seat Heater Element: Circuit Short To Ground	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). See DTC Chart: FCIM .
B1036:12	Right Front Seat Heater Element: Circuit Short To Battery	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). See DTC Chart: FCIM .
B1036:13	Right Front Seat Heater Element: Circuit Open	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). See DTC Chart: FCIM .
B1038:11	Left Front Seat Heater Sensor: Circuit Short To Ground	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). See DTC Chart: FCIM .
B1038:15	Left Front Seat Heater Sensor: Circuit Short To Battery or Open	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). See DTC Chart: FCIM .
B103A:11	Right Front Seat Heater Sensor: Circuit Short To Ground	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). See DTC Chart: FCIM .
B103A:15	Right Front Seat Heater Sensor: Circuit Short To Battery or Open	REFER to: Front Seats (501-10A Front Seats, Diagnosis and Testing). See DTC Chart: FCIM .
B105A:12	Cabin Temperature Sensor Fan: Circuit Short To Battery	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B105A:14	Cabin Temperature Sensor Fan: Circuit Short To Ground or Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1081:07	Left Temperature Damper Motor: Mechanical Failure	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1081:11	Left Temperature Damper Motor: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1081:12	Left Temperature Damper Motor: Circuit Short To Battery	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1081:13	Left Temperature Damper Motor: Circuit Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1082:07	Right Temperature Damper Motor: Mechanical Failure	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1082:11	Right Temperature Damper Motor: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1082:12	Right Temperature Damper Motor: Circuit Short To Battery	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1082:13	Right Temperature Damper Motor: Circuit Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1083:07	Recirculation Damper Motor: Mechanical Failure	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1083:11	Recirculation Damper Motor: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1083:12	Recirculation Damper Motor: Circuit Short To Battery	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1083:13	Recirculation Damper Motor: Circuit Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1086:07	Air Distribution Damper Motor: Mechanical Failure	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1086:11	Air Distribution Damper Motor: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1086:12	Air Distribution Damper Motor: Circuit Short To Battery	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1086:13	Air Distribution Damper Motor: Circuit Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B10AF:11	Blower Fan Relay: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B10AF:12	Blower Fan Relay: Circuit Short To Battery	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B10AF:13	Blower Fan Relay: Circuit Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B10B3:11	Right Panel Air Discharge Temperature: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B10B3:15	Right Panel Air Discharge Temperature: Circuit Short To Battery or Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B10B4:11	Right Floor Air Discharge Temperature: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B10B4:15	Right Floor Air Discharge Temperature: Circuit Short To Battery or Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B10B5:11	Left Panel Air Discharge Temperature: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B10B5:15	Left Panel Air Discharge Temperature: Circuit Short To Battery or Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B10B6:11	Left Floor Air Discharge Temperature: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B10B6:15	Left Floor Air Discharge Temperature: Circuit Short To Battery or Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B10B8:63	Push Buttons: Circuit / Component Protection Time-Out	CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC B10B8:63 is retrieved again, INSTALL a new FCIM . REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
B10B9:12	Blower Control: Circuit Short To Battery	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B10B9:14	Blower Control: Circuit Short To Ground or Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B113C:11	Hazard Switch Illumination: Circuit Short To Ground	REFER to: Instrument Panel Cluster (IPC) and Panel Illumination (413-00 Instrument Panel Cluster (IPC) and Panel Illumination, Diagnosis and Testing). See DTC Chart: FCIM .
B11E5:11	Left HVAC Damper Position Sensor: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B11E5:15	Left HVAC Damper Position Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B11E6:11	Right HVAC Damper Position Sensor: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B11E6:15	Right HVAC Damper Position Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B11E7:11	Air Distribution Damper Position Sensor: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B11E7:15	Air Distribution Damper Position Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B11F0:11	Air Intake Damper Position Sensor: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B11F0:15	Air Intake Damper Position Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1202:01	Restraint System Passenger Enable Indicator: General Electrical Failure	CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC B1202:01 is retrieved again, INSTALL a new FCIM . REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
B1A61:11	Cabin Temperature Sensor: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1A61:15	Cabin Temperature Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1A63:11	Right Solar Sensor: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1A63:15	Right Solar Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1A64:11	Left Solar Sensor: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1A64:15	Left Solar Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1A69:11	Humidity Sensor: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1A69:15	Humidity Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1B71:11	Evaporator Temperature Sensor: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1B71:15	Evaporator Temperature Sensor: Circuit Short To Battery or Open	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
B1C83:11	Rear Defog Relay: Circuit Short To Ground	REFER to: Glass, Frames and Mechanisms (501-11 Glass, Frames and Mechanisms, Diagnosis and Testing). See DTC Chart: FCIM .
B1C83:12	Rear Defog Relay: Circuit Short To Battery	REFER to: Glass, Frames and Mechanisms (501-11 Glass, Frames and Mechanisms, Diagnosis and Testing). See DTC Chart: FCIM .
B1C83:13	Rear Defog Relay: Circuit Open	REFER to: Glass, Frames and Mechanisms (501-11 Glass, Frames and Mechanisms, Diagnosis and Testing). See DTC Chart: FCIM .
C1B14:11	Sensor Supply Voltage A: Circuit Short To Ground	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
C1B14:12	Sensor Supply Voltage A: Circuit Short To Battery	REFER to: Climate Control System (412-00 Climate Control System - General Information, Diagnosis and Testing). See DTC Chart: FCIM - DATC (Dual Automatic Temperature Control).
U0140:00	Lost Communication With Body Control Module: No Sub Type Information	GO to Pinpoint Test AR
U0151:00	Lost Communication With Restraints Control Module: No Sub Type Information	GO to Pinpoint Test AS
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AT
U0253:00	Lost Communication With Accessory Protocol Interface Module: No Sub Type Information	GO to Pinpoint Test AX
U0401:00	Invalid Data Received from ECM/PCM A: No Sub Type Information	RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the PCM . For vehicles with 2.0L EcoBoost (184kW/250PS) - MI4, REFER to: Electronic Engine Controls (303-14B Electronic Engine Controls - 2.0L EcoBoost (184kW/250PS) - MI4, Diagnosis and Testing). For vehicles with 2.0L Duratec - Hybrid (96kW/130PS), REFER to: Electronic Engine Controls (303-14 Electronic Engine Controls - 2.0L Duratec - Hybrid (96kW/130PS), Diagnosis and Testing). For vehicles with 3.7L Duratec (227kW/301PS), REFER to: Electronic Engine Controls (303-14B Electronic Engine Controls - 2.0L EcoBoost (184kW/250PS) - MI4, Diagnosis and Testing).
U0401:68	Invalid Data Received from ECM/PCM A: Event Information	RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the PCM . For vehicles with 2.0L EcoBoost (184kW/250PS) - MI4, REFER to: Electronic Engine Controls (303-14B Electronic Engine Controls - 2.0L EcoBoost (184kW/250PS) - MI4, Diagnosis and Testing). For vehicles with 2.0L Duratec - Hybrid (96kW/130PS), REFER to: Electronic Engine Controls (303-14 Electronic Engine Controls - 2.0L Duratec - Hybrid (96kW/130PS), Diagnosis and Testing). For vehicles with 3.7L Duratec (227kW/301PS), REFER to: Electronic Engine Controls (303-14B Electronic Engine Controls - 2.0L EcoBoost (184kW/250PS) - MI4, Diagnosis and Testing).
U0401:81	Invalid Data Received from ECM/PCM A: Invalid Serial Data Received	RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the PCM . For vehicles with 2.0L EcoBoost (184kW/250PS) - MI4, REFER to: Electronic Engine Controls (303-14B Electronic Engine Controls - 2.0L EcoBoost (184kW/250PS) - MI4, Diagnosis and Testing). For vehicles with 2.0L Duratec - Hybrid (96kW/130PS), REFER to: Electronic Engine Controls (303-14 Electronic Engine Controls - 2.0L Duratec - Hybrid (96kW/130PS), Diagnosis and Testing). For vehicles with 3.7L Duratec (227kW/301PS), REFER to: Electronic Engine Controls (303-14B Electronic Engine Controls - 2.0L EcoBoost (184kW/250PS) - MI4, Diagnosis and Testing).
U0401:82	Invalid Data Received from ECM/PCM A: Alive / Sequence Counter Incorrect / Not Updated	RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the PCM . For vehicles with 2.0L EcoBoost (184kW/250PS) - MI4, REFER to: Electronic Engine Controls (303-14B Electronic Engine Controls - 2.0L EcoBoost (184kW/250PS) - MI4, Diagnosis and Testing). For vehicles with 2.0L Duratec - Hybrid (96kW/130PS), REFER to: Electronic Engine Controls (303-14 Electronic Engine Controls - 2.0L Duratec - Hybrid (96kW/130PS), Diagnosis and Testing). For vehicles with 3.7L Duratec (227kW/301PS), REFER to: Electronic Engine Controls (303-14B Electronic Engine Controls - 2.0L EcoBoost (184kW/250PS) - MI4, Diagnosis and Testing).
U0422:68	Invalid Data Received From Body Control Module: Event Information	RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the BCM . REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
U0422:68	Invalid Data Received From Body Control Module: Event Information	RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the BCM . REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
U0422:81	Invalid Data Received From Body Control Module: Invalid Serial Data Received	RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the BCM . REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
U0433:82	Invalid Data Received From Front Distance Range Sensor - Single Sensor or Center: Alive / Sequence Counter Incorrect / Not Updated	RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the CCM . REFER to: Cruise Control (419-03A Cruise Control, Diagnosis and Testing).
U0452:82	Invalid Data Received From Restraints Control Module: Alive / Sequence Counter Incorrect / Not Updated	RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the RCM . REFER to: Airbag Supplemental Restraint System (SRS) (501-20B Supplemental Restraint System, Diagnosis and Testing).
U1000:00	Solid State Driver Protection Active -Driver Disabled: No Sub Type Information	NOTE: The FCIM has temporarily disabled a HVAC control output because an excessive current draw exists (such as a short to ground). The FCIM cannot enable the output until the cause of the short is corrected. ADDRESS all other FCIM Diagnostic Trouble Codes (DTCs) first. After the cause of the concern is corrected, CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U1000:00 is retrieved again, INSTALL a new FCIM . REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U2100:00	Initial Configuration Not Complete: No Sub Type Information	This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the FCIM . If there have been recent service actions with the FCIM , REPEAT/PERFORM the PMI procedure as directed by the diagnostic scan tool. REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). See PMI . If there have been no recent service actions, INSTALL a new FCIM to correct the failure to retain configuration data. REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U3000:41	Control Module: General Checksum Failure	CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:41 is retrieved again, INSTALL a new FCIM . REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U3000:49	Control Module: Internal Electronic Failure	ADDRESS all other FCIM Diagnostic Trouble Codes (DTCs) first. After the cause of the concern is corrected, CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:49 is retrieved again, INSTALL a new FCIM . REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test BB
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test BC

DTC Chart: GFM ( CD Player)

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
B1D19:49	Compact Disc Unit: Internal Electronic Failure	CLEAR the DTC . WAIT at least 10 seconds. REPEAT the self-test. If DTC B1D19:49 is retrieved again, INSTALL a new GFM ( CD player). REFER to: Compact Disc (CD) Player (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
B1D19:4B	Compact Disc Unit: Over Temperature	The GFM ( CD player) was over temperature. This may occur during extended use. Audio operation can resume after the GFM ( CD player) cools. CLEAR the DTC . This is normal operation.
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AT
U0257:00	Lost Communication With Front Controls / Display Interface Module: No Sub Type Information	NOTE: Despite the description, this DTC applies to the FDIM , not the FCDIM . GO to Pinpoint Test AZ
U3000:41	Control Module: General Checksum Failure	CLEAR the DTC . WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:41 is retrieved again, INSTALL a new GFM ( CD player). REFER to: Compact Disc (CD) Player (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U3000:42	Control Module: General Memory Failure	CLEAR the DTC . WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:42 is retrieved again, INSTALL a new GFM ( CD player). REFER to: Compact Disc (CD) Player (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test BB
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test BC

DTC Chart: GPSM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
U0100:00	Lost Communication with ECM/PCM "A": No Sub Type Information	GO to Pinpoint Test AQ
U0140:00	Lost Communication With Body Control Module: No Sub Type Information	GO to Pinpoint Test AR
U0155:00	Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information	GO to Pinpoint Test AT
U0401:00	Invalid Data Received from ECM/PCM A: No Sub Type Information	RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the PCM . For vehicles with 2.0L EcoBoost (184kW/250PS) - MI4, REFER to: Electronic Engine Controls (303-14B Electronic Engine Controls - 2.0L EcoBoost (184kW/250PS) - MI4, Diagnosis and Testing). For vehicles with 2.0L Duratec - Hybrid (96kW/130PS), REFER to: Electronic Engine Controls (303-14 Electronic Engine Controls - 2.0L Duratec - Hybrid (96kW/130PS), Diagnosis and Testing). For vehicles with 3.7L Duratec (227kW/301PS), REFER to: Electronic Engine Controls (303-14B Electronic Engine Controls - 2.0L EcoBoost (184kW/250PS) - MI4, Diagnosis and Testing).
U0422:00	Invalid Data Received from Body Control Module: No Sub Type Information	RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the BCM . REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Removal and Installation).
U0423:00	Invalid Data Received from Instrument Panel Cluster Control Module: No Sub Type Information	RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the IPC . REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
U2100:00	Initial Configuration Not Complete: No Sub Type Information	This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the GPSM . If there have been recent service actions with the GPSM , REPEAT/PERFORM the PMI procedure as directed by the diagnostic scan tool. REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). See PMI . If there have been no recent service actions, INSTALL a new GPSM to correct the failure to retain configuration data. REFER to: Global Positioning System Module (GPSM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U2101:00	Control Module Configuration Incompatible: No Sub Type Information	This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the GPSM . If there have been recent service actions with the GPSM , REPEAT/PERFORM the PMI procedure as directed by the diagnostic scan tool. REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). See PMI . If there have been no recent service actions, INSTALL a new GPSM to correct the failure to retain configuration data. REFER to: Global Positioning System Module (GPSM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U3000:09	Control Module: Component Failure	CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:09 is retrieved again, DISCONNECT the battery for 1 minute, then reconnect it. CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:09 is retrieved again, INSTALL a new GPSM . REFER to: Global Positioning System Module (GPSM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U3000:41	Control Module: General Checksum Failure	CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:41 is retrieved again, INSTALL a new GPSM . REFER to: Global Positioning System Module (GPSM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U3000:42	Control Module: General Memory Failure	CLEAR the Diagnostic Trouble Codes (DTCs). WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:42 is retrieved again, INSTALL a new GPSM . REFER to: Global Positioning System Module (GPSM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	GO to Pinpoint Test BB
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	GO to Pinpoint Test BC

DTC Chart: SCCM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

DTC	Description	Action
B1380:09	Steering Wheel Right Switch Pack: Component Failure	For a RH lower steering wheel switch concern, GO to Pinpoint Test AF For a RH upper steering wheel switch concern, GO to Pinpoint Test AG
B1380:11	Steering Wheel Right Switch Pack: Circuit Short To Ground	For a RH lower steering wheel switch concern, GO to Pinpoint Test AF For a RH upper steering wheel switch concern, GO to Pinpoint Test AG
B1380:17	Steering Wheel Right Switch Pack: Circuit Voltage Above Threshold	For a RH lower steering wheel switch concern, GO to Pinpoint Test AF For a RH upper steering wheel switch concern, GO to Pinpoint Test AG
All other Diagnostic Trouble Codes (DTCs)	—	REFER to: Steering Wheel and Column Electrical Components (211-05 Steering Wheel and Column Electrical Components, Diagnosis and Testing). See SCCM DTC Chart.

Symptom Charts

Symptom Chart: General Audio System

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Condition	Possible Sources	Actions
A module does not respond to the diagnostic scan tool	Fuse Wiring, terminals, or connectors Module	REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing). See Symptom Chart.
The warning chimes only sound from the IPC	Refer to the Pinpoint Test	GO to Pinpoint Test AM
The RH lower steering wheel switches are inoperative or do not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test AF
The RH upper steering wheel switches are inoperative or do not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test AG
The CD player is inoperative or does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test AI
The speed compensated volume does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test E
The compass is inoperative or does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test AL
The audio system does not operate correctly from the FCIM	Refer to the Pinpoint Test	GO to Pinpoint Test AH
The FCIM illumination is inoperative or does not dim	Illumination system concern FCIM	REFER to: Instrument Panel Cluster (IPC) and Panel Illumination (413-00 Instrument Panel Cluster (IPC) and Panel Illumination, Diagnosis and Testing).
The FDIM touchscreen is inoperative or does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test AJ
The FDIM displays “SD CARD FAULT”	Refer to the Pinpoint Test	GO to Pinpoint Test AK

Symptom Chart: HD Radio® System - If Equipped

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Condition	Possible Sources	Actions
Echo, stutter, skip, or repeat	Radio broadcaster time alignment error	ADVISE the customer that the HD Radio® is functioning correctly.
FM multicast channels (HD2, HD3, HD4, etc.) are unavailable that were once available	Broadcast station not broadcasting Broadcast station maintenance Broadcast program change Broadcast station change Station unavailable for the current location Digital signal loss Poor reception	ADVISE the customer that there must be an available FM multicast channel in order to output High Definition (HD) content. The HD Radio® is functioning correctly.
FM multicast channels (HD2, HD3, HD4, etc.) are unavailable when using the seek, tune, or scan functions	Unavailable stations Insufficient waiting time	ADVISE the customer that the scan function does not scan for multicast channels. There must be an available FM multicast channel in order to output High Definition (HD) content. If FM multicast channels are available, HD Radio® takes time to detect and switch from analog to digital. The High Definition (HD) icon turns orange when the digital broadcast is available. The HD Radio® is functioning correctly.
FM multicast channels (HD2, HD3, HD4, etc.) are unavailable when using a radio preset or direct tune	Station unavailable for the current location Digital signal loss Poor reception	ADVISE the customer that there must be an available FM multicast channel in order to output High Definition (HD) content. The HD Radio® is functioning correctly.
FM multicast channels (HD2, HD3, HD4, etc.) have an audio mute delay when using a radio preset or direct tune	Insufficient waiting time	ADVISE the customer that FM multicast channels take time to decode and make the audio available. The HD Radio® is functioning correctly.
High Definition (HD) not immediately available when using the seek or tune functions	Insufficient waiting time	ADVISE the customer that the HD Radio® takes time to detect and switch from analog to digital. The High Definition (HD) icon turns orange when the digital broadcast is available. The HD Radio® is functioning correctly.
Metadata does not match audio being played	Radio broadcaster data error	ADVISE the customer that the HD Radio® is functioning correctly.
Metadata is not shown for the selected frequency	Radio broadcaster data error	ADVISE the customer that the HD Radio® is functioning correctly.
Sound dropout when analog transitions to High Definition (HD)	Radio broadcaster digital encoder error	ADVISE the customer to turn HD off for this frequency to allow the analog signal to be heard. The HD Radio® is functioning correctly.
Sound dropout while listening to FM multicast channels (HD2, HD3, HD4, etc.)	Digital signal loss	ADVISE the customer that FM multicast channels do not have analog equivalents. The HD Radio® is functioning correctly.
Sound transitioning between High Definition (HD) and analog	Digital signal loss Poor reception	ADVISE the customer that there must be an available High Definition (HD) channel in order to output High Definition (HD) content. The HD Radio® is functioning correctly.
Volume fluctuation	Radio broadcaster audio alignment error	ADVISE the customer that the HD Radio® is functioning correctly.

Symptom Chart: Navigation - If Equipped

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Condition	Possible Sources	Actions
Navigation is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test AK
The SIRIUS Data Services are not available	Refer to the Pinpoint Test	GO to Pinpoint Test D

Symptom Chart: Satellite Radio

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Condition	Possible Sources	Actions
Poor reception	Refer to the Pinpoint Test	GO to Pinpoint Test C
Poor sound quality or no sound while in satellite radio mode - all other functions operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test C
The satellite radio is inoperative or does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test C

Symptom Chart: Sound Quality

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Condition	Possible Sources	Actions
Poor reception - AM / FM	Refer to the Pinpoint Test	If not equipped with a panoramic roof, GO to Pinpoint Test A If equipped with a panoramic roof, GO to Pinpoint Test B
Continuous seek or scan - AM / FM	Refer to the Pinpoint Test	If not equipped with a panoramic roof, GO to Pinpoint Test A If equipped with a panoramic roof, GO to Pinpoint Test B
A loud popping sound is heard when cycling the ignition	Refer to the Pinpoint Test	GO to Pinpoint Test F
A loud, low frequency noise is heard from the audio system with the audio system off and the engine running	Refer to the Pinpoint Test	GO to Pinpoint Test G
Poor sound quality or distorted sound from one or more speakers (not all speakers)	Refer to the Pinpoint Test	GO to Pinpoint Test H
No sound from all speakers	Refer to the Pinpoint Test	GO to Pinpoint Test I
Reduced or no sound from all speakers except the instrument panel center speaker and parcel shelf subwoofer speakers	Refer to the Pinpoint Test	GO to Pinpoint Test J
Reduced or no sound from both parcel shelf subwoofer speakers	Refer to the Pinpoint Test	GO to Pinpoint Test K
The Left Front (LF) door speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test L
The Left Front (LF) door tweeter speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test M
The instrument panel center speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test N
The Right Front (RF) door speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test O
The Right Front (RF) door tweeter speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test P
The Right Rear (RR) door speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test Q
The Right Rear (RR) door tweeter speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test R
The right parcel shelf subwoofer speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test S
The left parcel shelf subwoofer speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test T
The Left Rear (LR) door speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test U
The Left Rear (LR) door tweeter speaker is inoperative	Refer to the Pinpoint Test	GO to Pinpoint Test V

Symptom Chart: SYNC® System

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

Condition	Possible Sources	Actions
All SYNC® Services features are inoperative or inaccurate (traffic, directions, and information)	Refer to the Pinpoint Test	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test X
The SYNC® system voice or tone prompts, Text-To-Speech (TTS) feature, or ringtones are inoperative or do not operate correctly	Refer to the Pinpoint Test	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test Y
During a phone call, no incoming audio is heard in the vehicle	Refer to the Pinpoint Test	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test Y
Voice recognition is inoperative or does not operate correctly	Refer to the Pinpoint Test	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test Z
During a phone call, no outgoing audio is heard on the outside device	Refer to the Pinpoint Test	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test Z
No sound from all SYNC® audio sources (Bluetooth, USB , Secure Digital (SD) card, RCA jacks)	Refer to the Pinpoint Test	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test W
The SYNC® steering wheel switches are inoperative or do not operate correctly	Refer to the Pinpoint Test	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test AF
All media hub functions are inoperative or do not operate correctly ( USB ports, Secure Digital (SD) card, and RCA jacks)	Refer to the Pinpoint Test	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test AA
The USB port(s) is/are inoperative or does/do not operate correctly	Refer to the Pinpoint Test	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test AB
The Secure Digital (SD) card slot is inoperative or does not operate correctly	Refer to the Pinpoint Test	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test AC
The RCA jacks are inoperative or do not operate correctly	Refer to the Pinpoint Test	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test AD
Unable to pair Bluetooth device	Refer to the Pinpoint Test	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, General Procedures). If the concern is still present, GO to Pinpoint Test AE
An individual Bluetooth device feature is inoperative (text messaging, media playback or controls, phone book download, call history, or call waiting)	Customer's device compatibility	PERFORM the APIM Reset. REFER to: Reset the SYNC Module [APIM] (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, General Procedures). INSTRUCT the customer to review the device compatibility list. REFER to www.syncmyride.com. It is normal operation for unsupported or incompatible Bluetooth features to be unavailable through the SYNC® system. If the inoperative feature is compatible, ADVISE the customer to check their device for firmware updates, and if required, reset their device following the manufacturer's instructions.
911 Assist™ or Vehicle Health Report (VHR) is inoperative or does not operate correctly	Unregistered SYNC® owner account RCM misconfiguration IPC misconfiguration	Verify that the customer has a SYNC® Owner Account on www.syncmyride.com. This error message appears due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the IPC or RCM . If there have been recent service actions with the IPC or RCM , REPEAT/PERFORM the PMI procedure as directed by the diagnostic scan tool. REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). See PMI . If there have been no recent service actions, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

Pinpoint Tests

Poor Reception Or Continuous Seek Or Scan - AM - FM (Without Panoramic Roof)

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Overview (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Description and Operation).
See AM / FM Radio, Antenna, and Audio Unit Antenna Amplifier - Without Panoramic Roof.

The RDS function allows the vehicle operator to choose which genre (category) of music to listen to. When the SCAN button is pressed, the ACM only stops at channels falling within the selected category. If no channel in the selected category is found, the ACM continues to scan without stopping. This can appear to be a reception issue, but it is actually due to the customer's setting.

Possible Sources

No channel found in the selected category
Charging system
Ignition system
Noise suppression equipment
AM / FM on-glass antenna grid
Wiring, terminals, or connectors
AM / FM antenna coaxial cable
Audio unit antenna amplifier
ACM

PINPOINT TEST A : POOR RECEPTION OR CONTINUOUS SEEK OR SCAN - AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) (WITHOUT PANORAMIC ROOF)

A1 CHECK THE AUDIO SYSTEM RECEPTION WITH THE ENGINE RUNNING

Operate the audio system in radio tuner AM / FM mode.

Check the reception with the engine running, and with the engine off.

Is poor reception only present with the engine running?

Yes

For vehicles with 2.0L EcoBoost (184kW/250PS) - MI4, GO to A2
For vehicles with 2.0L Duratec - Hybrid (96kW/130PS), GO to A3
For vehicles with 3.7L Duratec (227kW/301PS), GO to A2

GO to A4

A2 CHECK THE GENERATOR

Ignition OFF.

Disconnect: Wiring harness to the generator voltage regulator.

Start the engine.

Operate the audio system in radio tuner AM / FM mode.

Is the reception OK?

Yes

INSTALL a new generator.
For vehicles with 2.0L EcoBoost (184kW/250PS) - MI4,
REFER to: Generator - 2.0L EcoBoost (184kW/250PS) - MI4 (414-02 Generator and Regulator, Removal and Installation).

For vehicles with 3.7L Duratec (227kW/301PS),
REFER to: Generator - 3.7L Duratec (227kW/301PS) (414-02 Generator and Regulator, Removal and Installation).

GO to A3

A3 CHECK THE IGNITION CIRCUITS

Ignition OFF.

Visually inspect the engine compartment and make sure all ignition coils are correctly and securely connected, and that there are no visible cracks in the coil housings.

Inspect all the wiring harnesses and connectors for damaged insulation and loose or broken conditions.

Are the ignition components OK?

Yes

USE a jumper cable to ground various parts of the vehicle (example: engine, fenders, quarter panels, stone deflectors, air cleaner, body sheet metal) to the frame. When the noise is eliminated, PROVIDE a permanent ground where necessary.

No	REPAIR the ignition system as necessary.

A4 CHECK THE AUDIO SYSTEM RECEPTION WITH THE REAR WINDOW DEFROST GRID ACTIVATED

Operate the audio system in radio tuner AM / FM mode.

Check the reception with the rear window defrost grid activated and deactivated.

Is poor reception only present with the rear window defrost grid activated?

Yes

The grid line material is not embedded in the glass, but is baked onto the glass surface, and consequently can be scraped off. Carefully INSPECT and REPAIR the / on-glass antenna grid.
REFER to: Heated Window Grid Wire Repair (501-11 Glass, Frames and Mechanisms, General Procedures).

GO to A5

A5 CHECK THE ANTENNA ENABLE CIRCUIT FOR CORRECT VOLTAGE

Ignition OFF.

Disconnect: Audio Unit Antenna Amplifier C4823.

Ignition ON.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4823-1		Ground

Is the voltage greater than 11 volts?

Yes

GO to A8

GO to A6

A6 CHECK THE ANTENNA ENABLE CIRCUIT FOR AN OPEN

Ignition OFF.

Disconnect: ACM C4821A.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4823-1		C4821A-2

Is the resistance less than 3 ohms?

Yes

GO to A7

No	REPAIR the circuit.

A7 CHECK THE ANTENNA ENABLE CIRCUIT FOR A SHORT TO GROUND

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4823-1		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to A13

No	REPAIR the circuit.

A8 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: AM / FM antenna coaxial cable at the ACM .
REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Disconnect: AM / FM antenna coaxial cable at the Audio Unit Antenna Amplifier.
REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
AM / FM antenna coaxial cable core at the ACM		Ground
AM / FM antenna coaxial cable shield at the ACM		Ground

Is any voltage present?

Yes

REPAIR or INSTALL a new / antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to A9

A9 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
AM / FM antenna coaxial cable core at the ACM		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to A10

No	REPAIR or INSTALL a new AM / FM antenna coaxial cable. REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

A10 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
AM / FM antenna coaxial cable core at the ACM		AM / FM antenna coaxial cable core at the audio unit antenna amplifier
AM / FM antenna coaxial cable shield at the ACM		AM / FM antenna coaxial cable shield at the audio unit antenna amplifier

Are the resistances less than 1 ohm?

Yes

GO to A11

No	REPAIR or INSTALL a new AM / FM antenna coaxial cable. REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

A11 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
AM / FM antenna coaxial cable core at the ACM		AM / FM antenna coaxial cable shield at the ACM

Is the resistance greater than 10,000 ohms?

Yes

GO to A12

No	REPAIR or INSTALL a new AM / FM antenna coaxial cable. REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

A12 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COMPONENTS

Disconnect and inspect the audio unit antenna amplifier connector for the AM / FM antenna circuits coming from the AM / FM on-glass antenna grid.
REFER to: Audio Unit Antenna Amplifier (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Inspect the AM / FM antenna circuits coming from the AM / FM on-glass antenna grid.

Inspect the AM / FM antenna circuit connections at the AM / FM on-glass antenna grid.

Is any damage present on the AM / FM antenna circuits or connections?

Yes

REPAIR or REPLACE as necessary.

No	INSTALL a new audio unit antenna amplifier. REFER to: Audio Unit Antenna Amplifier (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

A13 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Poor Reception Or Continuous Seek Or Scan - AM - FM (With Panoramic Roof)

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

Possible Sources

No channel found in the selected category
Charging system
Ignition system
Noise suppression equipment
Wiring, terminals, or connectors
AM / FM antenna coaxial cable
Left Rear (LR) fender-mounted AM / FM mast antenna
ACM

PINPOINT TEST B : POOR RECEPTION OR CONTINUOUS SEEK OR SCAN - AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) (WITH PANORAMIC ROOF)

B1 CHECK THE AUDIO SYSTEM RECEPTION WITH THE ENGINE RUNNING

Operate the audio system in radio tuner AM / FM mode.

Check the reception with the engine running, and with the engine off.

Is poor reception only present with the engine running?

Yes

For vehicles with 2.0L EcoBoost (184kW/250PS) - MI4, GO to B2
For vehicles with 2.0L Duratec - Hybrid (96kW/130PS), GO to B3
For vehicles with 3.7L Duratec (227kW/301PS), GO to B2

GO to B4

B2 CHECK THE GENERATOR

Ignition OFF.

Disconnect: Wiring harness to the generator voltage regulator.

Start the engine.

Operate the audio system in radio tuner AM / FM mode.

Is the reception OK?

Yes

GO to B3

B3 CHECK THE IGNITION CIRCUITS

Ignition OFF.

Visually inspect the engine compartment and make sure all ignition coils are correctly and securely connected, and that there are no visible cracks in the coil housings.

Inspect all the wiring harnesses and connectors for damaged insulation and loose or broken conditions.

Are the ignition components OK?

Yes

No	REPAIR the ignition system as necessary.

B4 CHECK THE ANTENNA ENABLE CIRCUIT FOR CORRECT VOLTAGE

Ignition OFF.

Disconnect: Antenna C4194.

Ignition ON.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4194-2		Ground

Is the voltage greater than 11 volts?

Yes

GO to B7

GO to B5

B5 CHECK THE ANTENNA ENABLE CIRCUIT FOR AN OPEN

Ignition OFF.

Disconnect: ACM C4821A.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4194-2		C4821A-2

Is the resistance less than 3 ohms?

Yes

GO to B6

No	REPAIR the circuit.

B6 CHECK THE ANTENNA ENABLE CIRCUIT FOR A SHORT TO GROUND

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4194-2		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to B16

No	REPAIR the circuit.

B7 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: AM / FM antenna coaxial cable at the ACM .
REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Disconnect: AM / FM antenna coaxial cable at the antenna unit.
REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
AM / FM antenna coaxial cable core at the ACM		Ground
AM / FM antenna coaxial cable shield at the ACM		Ground

Is any voltage present?

Yes

GO to B8

B8 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
AM / FM antenna coaxial cable core at the ACM		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to B9

No	REPAIR or INSTALL a new AM / FM antenna coaxial cable. REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

B9 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
AM / FM antenna coaxial cable core at the ACM		AM / FM antenna coaxial cable core at the antenna unit
AM / FM antenna coaxial cable shield at the ACM		AM / FM antenna coaxial cable shield at the antenna unit

Are the resistances less than 1 ohm?

Yes

GO to B10

No	REPAIR or INSTALL a new AM / FM antenna coaxial cable. REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

B10 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
AM / FM antenna coaxial cable core at the ACM		AM / FM antenna coaxial cable shield at the ACM

Is the resistance greater than 10,000 ohms?

Yes

GO to B11

No	REPAIR or INSTALL a new AM / FM antenna coaxial cable. REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

B11 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT CORE AND SHIELD FOR A SHORT TO VOLTAGE

Ignition OFF.

Connect: AM / FM antenna coaxial cable at the antenna unit.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
AM / FM antenna coaxial cable core at the ACM		Ground
AM / FM antenna coaxial cable shield at the ACM		Ground

Is any voltage present?

Yes

INSTALL a new Left Rear (LR) fender-mounted / mast antenna.
REFER to: Audio Unit Antenna (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to B12

B12 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT CORE FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
AM / FM antenna coaxial cable core at the ACM		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to B13

No	INSTALL a new Left Rear (LR) fender-mounted AM / FM mast antenna. REFER to: Audio Unit Antenna (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

B13 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT CORE AND SHIELD FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
AM / FM antenna coaxial cable core at the ACM		AM / FM antenna coaxial cable shield at the ACM

Is the resistance greater than 10,000 ohms?

Yes

GO to B14

No	INSTALL a new Left Rear (LR) fender-mounted AM / FM mast antenna. REFER to: Audio Unit Antenna (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

B14 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT SHIELD FOR CONTINUITY TO GROUND

Disconnect: AM / FM antenna coaxial cable at the AM / FM antenna unit.

Measure:

Positive Lead	Measurement / Action	Negative Lead
AM / FM antenna unit shield at the antenna unit (component side)		Ground

Is the resistance less than 1 ohm?

Yes

GO to B16

GO to B15

B15 CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT SHIELD FOR CONTINUITY TO ANTENNA UNIT BASE

Remove the AM / FM antenna.
REFER to: Audio Unit Antenna (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Measure:

Positive Lead	Measurement / Action	Negative Lead
AM / FM antenna unit shield at the antenna unit (component side)		AM / FM antenna base (unpainted surface)

Is the resistance less than 1 ohm?

Yes

GO to B16

No	INSTALL a new Left Rear (LR) fender-mounted AM / FM mast antenna. REFER to: Audio Unit Antenna (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

B16 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Satellite Radio Is Inoperative, Has Poor Reception, or No Sound

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

When a satellite radio subscription is activated, the Electronic Serial Number (ESN) of the satellite receiver built into the ACM is associated with the VIN .

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A89:11	Satellite Antenna: Circuit Short To Ground	Set by the ACM when a short to ground is detected on the satellite radio coaxial cable for more than 1 second. This DTC can be either continuous or on-demand.
B1A89:13	Satellite Antenna: Circuit Open	Set by the ACM when an open is detected on the satellite radio coaxial cable for more than 250 milliseconds. This DTC can be either continuous or on-demand.

Possible Sources

Expired subscription
Obstructions in the antenna's line of sight
Incorrectly matched Electronic Serial Number (ESN)
Satellite radio antenna coaxial cable
Satellite radio antenna
ACM

PINPOINT TEST C : THE SATELLITE RADIO IS INOPERATIVE, HAS POOR RECEPTION, OR NO SOUND

C1 VERIFY AN ACTIVE SUBSCRIPTION

Operate the infotainment system in satellite radio mode and observe the infotainment display.

Does the display indicate that the subscription has expired?

Yes

The subscription has expired. INFORM the customer to contact SIRIUS to reactivate the subscription.

GO to C2

C2 CHECK THE RECEPTION

Drive the vehicle to an open location that is free from obstacles such as tall buildings or large trees.

Using a diagnostic scan tool, view the ACM Parameter Identifications (PIDs).

Monitor the satellite signal strength (SAT_SIG_STR) PID .

If the PID reads "No Signal" or "Poor," move the vehicle to another area and retest until "Good," "Very Good," or "Excellent" PID values are obtained.

Can a "Good," "Very Good," or "Excellent" PID value be obtained?

Yes

GO to C3

GO to C6

C3 CHECK THE SATELLITE RADIO SYSTEM FOR CORRECT OPERATION

Operate multiple channels with the infotainment system in satellite radio mode.

Does the satellite radio system receive multiple channels with normal sound quality?

Yes

The system is operating correctly at this time. The concern was a result of obstructions in the antenna's line of sight.

GO to C4

C4 CHECK FOR PROMOTIONAL CHANNEL 184

Select channel 184.

Does the satellite radio system receive channel 184 with normal sound quality?

Yes

GO to C5

GO to C6

C5 VERIFY THAT THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ELECTRONIC SERIAL NUMBER (ESN) ON FILE MATCH THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ELECTRONIC SERIAL NUMBER (ESN) FROM THE VEHICLE

Retrieve the satellite radio Electronic Serial Number (ESN).
REFER to: Satellite Radio Serial Number Retrieval (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, General Procedures).

Contact the SIRIUS Dealer Support Line (888-465-8528).

Ensure that the VIN and Electronic Serial Number (ESN) SIRIUS has on the customer's file match the VIN and Electronic Serial Number (ESN) retrieved from the vehicle.

Follow the actions from step 2 to obtain "Good," "Very Good," or "Excellent" reception.

Operate the infotainment system in satellite radio mode.

NOTE: It may take up to 30 minutes for the activation signal to be received and satellite radio functions to operate.
Request for SIRIUS to send the activation signal to the vehicle 2-3 times.

Operate multiple channels with the infotainment system in satellite radio mode.

Does the satellite radio system receive multiple channels with normal sound quality?

Yes

The system is operating correctly at this time. The concern was a result of the activation signal needing to be resent or the and Electronic Serial Number (ESN) SIRIUS had on file not matching the and Electronic Serial Number (ESN) from the vehicle.

GO to C6

C6 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

Ignition ON

Using a diagnostic scan tool, clear the ACM Diagnostic Trouble Codes (DTCs).

Using a diagnostic scan tool, perform the ACM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the ACM ?

Yes

For B1A89:11 or B1A89:13, GO to C7
For all other Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Diagnosis and Testing).
See Chart: .

GO to C16

C7 CHECK THE SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Satellite radio antenna coaxial cable at the ACM .
REFER to: Satellite Radio Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Disconnect: Satellite radio antenna coaxial cable at the satellite radio antenna unit.
REFER to: Satellite Radio Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
Satellite radio antenna coaxial cable core at the ACM		Ground
Satellite radio antenna coaxial cable shield at the ACM		Ground

Is any voltage present?

Yes

REPAIR or INSTALL a new satellite radio antenna coaxial cable.
REFER to: Satellite Radio Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to C8

C8 CHECK THE SATELLITE RADIO ANTENNA COAXIAL CABLE CORE FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
Satellite radio antenna coaxial cable core at the ACM		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to C9

No	REPAIR or INSTALL a new satellite radio antenna coaxial cable. REFER to: Satellite Radio Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

C9 CHECK THE SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
Satellite radio coaxial cable core at the ACM		Satellite radio antenna coaxial cable core at the satellite radio antenna unit
Satellite radio antenna coaxial cable shield at the ACM		Satellite radio antenna coaxial cable shield at the satellite radio antenna unit

Are the resistances less than 1 ohm?

Yes

GO to C10

No	REPAIR or INSTALL a new satellite radio antenna coaxial cable. REFER to: Satellite Radio Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

C10 CHECK THE SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
Satellite radio antenna coaxial cable core at the ACM		Satellite radio antenna coaxial cable shield at the ACM

Is the resistance greater than 10,000 ohms?

Yes

GO to C11

No	REPAIR or INSTALL a new satellite radio antenna coaxial cable. REFER to: Satellite Radio Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

C11 CHECK THE SATELLITE RADIO ANTENNA UNIT CORE AND SHIELD FOR A SHORT TO VOLTAGE

Ignition OFF.

Connect: Satellite radio antenna coaxial cable at the satellite radio antenna unit.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
Satellite radio antenna coaxial cable core at the ACM		Ground
Satellite radio antenna coaxial cable shield at the ACM		Ground

Is any voltage present?

Yes

INSTALL a new satellite radio antenna.
REFER to: Satellite Radio Antenna (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to C12

C12 CHECK THE SATELLITE RADIO ANTENNA UNIT CORE FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
Satellite radio antenna coaxial cable core at the ACM		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to C13

No	INSTALL a new satellite radio antenna. REFER to: Satellite Radio Antenna (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

C13 CHECK THE SATELLITE RADIO ANTENNA UNIT CORE AND SHIELD FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
Satellite radio antenna coaxial cable core at the ACM		Satellite radio antenna coaxial cable shield at the ACM

Is the resistance greater than 10,000 ohms?

Yes

GO to C14

No	INSTALL a new satellite radio antenna. REFER to: Satellite Radio Antenna (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

C14 CHECK THE SATELLITE RADIO ANTENNA UNIT SHIELD FOR CONTINUITY TO GROUND

Disconnect: Satellite radio antenna coaxial cable at the antenna unit.

Measure:

Positive Lead	Measurement / Action	Negative Lead
Satellite radio antenna unit shield at the antenna unit (component side)		Ground

Is the resistance less than 1 ohm?

Yes

GO to C16

GO to C15

C15 CHECK THE SATELLITE RADIO ANTENNA UNIT SHIELD FOR CONTINUITY TO ANTENNA UNIT BASE

Remove the satellite radio antenna.
REFER to: Satellite Radio Antenna (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Measure:

Positive Lead	Measurement / Action	Negative Lead
Satellite radio antenna unit shield at the antenna unit (component side)		Satellite radio antenna base (unpainted surface)

Is the resistance less than 1 ohm?

Yes

GO to C16

No	INSTALL a new satellite radio antenna. REFER to: Satellite Radio Antenna (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

C16 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The SIRIUS Data Services Are Not Available

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

When a SIRIUS Data Services subscription is activated, the Electronic Serial Number (ESN) of the satellite receiver built into the ACM is associated with the VIN .

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A89:11	Satellite Antenna: Circuit Short To Ground	Set by the ACM when a short to ground is detected on the satellite radio coaxial cable for more than 1 second. This DTC can be either continuous or on-demand.
B1A89:13	Satellite Antenna: Circuit Open	Set by the ACM when an open is detected on the satellite radio coaxial cable for more than 250 milliseconds. This DTC can be either continuous or on-demand.
U1A00:87	Private Communication Network: Missing Message	Set by the APIM when messages are missing from the ACM on the satellite digital radio data link (SDL) circuits.

Removal of the map data Secure Digital (SD) card results in the loss of SIRIUS Data Services while the card is removed. This is normal operation.

Possible Sources

Map data Secure Digital (SD) card not present, not fully seated, or damaged
Media hub
Expired subscription
Obstructions in the antenna's line of sight
Incorrectly matched Electronic Serial Number (ESN)
Satellite radio antenna coaxial cable
Satellite radio antenna
Wiring, terminals, or connectors
ACM
APIM

PINPOINT TEST D : THE SIRIUS DATA SERVICES ARE NOT AVAILABLE

D1 VERIFY THE MAP DATA SECURE DIGITAL (SD) CARD IS PRESENT

Check for the presence of a map data Secure Digital (SD) card in the media hub Secure Digital (SD) card slot.

Is the map data Secure Digital (SD) card present and fully seated?

Yes

GO to D2

No	INSTALL the map data Secure Digital (SD) card. TEST the system for normal operation.

D2 INSPECT THE MAP DATA SECURE DIGITAL (SD) CARD

Remove the map data Secure Digital (SD) card.

Inspect the map data Secure Digital (SD) card for damage.

Is any damage present?

Yes

INSTALL a new map data Secure Digital (SD) card.

GO to D3

D3 CHECK THE USB (UNIVERSAL SERIAL BUS) PORTS FOR POWER OUTPUT

Connect: Multi-Media Interface Tester 105-00120.

Does the Multi-Media Interface Tester 105-00120 power on from both USB ports?

Yes

GO to D4

If the Multi-Media Interface Tester 105-00120 powers on from only one port, INSTALL a new media hub.
REFER to: Media Hub (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

If the Multi-Media Interface Tester 105-00120 does not power on from either port, GO to Pinpoint Test AA

D4 RESET THE APIM (SYNC MODULE) AND VERIFY THE OPERATION OF THE USB (UNIVERSAL SERIAL BUS) CABLE

Remove any devices connected to the media hub.

Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.

Wait at least 2 minutes for the APIM to re-initialize.

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using each USB port.

Is the audio output OK for each USB port?

Yes

GO to D5

If the audio output is not OK from one port, INSTALL a new media hub.
REFER to: Media Hub (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

If the audio output is not OK from both ports, GO to Pinpoint Test AB

D5 VERIFY AN ACTIVE SUBSCRIPTION

NOTE: The status of the satellite radio subscription should be disregarded in this step since SIRIUS Data Services does not require a satellite radio subscription to operate.

Access the Subscription Info selection in the touchscreen Travel Link menu.

Does the display indicate the subscription has expired for traffic, weather, fuel prices, movie times, sports, weather map, or ski conditions?

Yes

If the subscription has expired for one or more, but not all categories mentioned above, GO to D26
If the subscription has expired for all categories mentioned above, INFORM the customer to contact SIRIUS to reactivate the subscription.

GO to D6

D6 CHECK THE RECEPTION

Drive the vehicle to an open location that is free from obstacles such as tall buildings or large trees.

Using a diagnostic scan tool, view the ACM Parameter Identifications (PIDs).

Monitor the satellite signal strength (SAT_SIG_STR) PID .

If the PID reads "No Signal" or "Poor," move the vehicle to another area and retest until "Good," "Very Good," or "Excellent" PID values are obtained.

Can a "Good," "Very Good," or "Excellent" PID value be obtained?

Yes

GO to D7

GO to D10

D7 CHECK THE SIRIUS DATA SERVICES FOR CORRECT OPERATION

Operate the infotainment system in SIRIUS Data Services mode and observe the infotainment display.

Do SIRIUS Data Services operate correctly?

Yes

The system is operating correctly at this time. The concern was a result of obstructions in the antenna's line of sight.

GO to D8

D8 CHECK FOR PROMOTIONAL CHANNEL 184

Operate the infotainment system in satellite radio mode.

Select channel 184.

Does the satellite radio system receive promotional channel 184 with normal sound quality?

Yes

GO to D9

GO to D10

D9 VERIFY THAT THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ELECTRONIC SERIAL NUMBER (ESN) ON FILE MATCH THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ELECTRONIC SERIAL NUMBER (ESN) FROM THE VEHICLE

Retrieve the satellite radio Electronic Serial Number (ESN).
REFER to: Satellite Radio Serial Number Retrieval (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, General Procedures).

Contact the SIRIUS Dealer Support Line (888-465-8528).

Ensure that the VIN and Electronic Serial Number (ESN) SIRIUS has on the customer's file match the VIN and Electronic Serial Number (ESN) retrieved from the vehicle.

Follow the actions from step 4 to obtain "Good," "Very Good," or "Excellent" reception.

Operate the infotainment system in SIRIUS Data Services mode.

NOTE: It may take up to 30 minutes for the activation signal to be received and satellite radio functions to operate.
Request for SIRIUS to send the activation signal to the vehicle 2-3 times.

Operate the infotainment system in SIRIUS Data Services mode and observe the infotainment display.

Do SIRIUS Data Services operate correctly?

Yes

GO to D10

D10 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

Ignition ON

Using a diagnostic scan tool, clear the ACM Diagnostic Trouble Codes (DTCs).

Using a diagnostic scan tool, perform the ACM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the ACM ?

Yes

For B1A89:11 or B1A89:13, GO to D12
For all other Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Diagnosis and Testing).
See Chart: .

GO to D11

D11 CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

Ignition ON

Using a diagnostic scan tool, clear the APIM Diagnostic Trouble Codes (DTCs).

Using a diagnostic scan tool, perform the APIM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the APIM ?

Yes

For U1A00:87, GO to D21
For all other Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Diagnosis and Testing).
See Chart: .

GO to D25

D12 CHECK THE SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Satellite radio antenna coaxial cable at the ACM .
REFER to: Satellite Radio Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Disconnect: Satellite radio antenna coaxial cable at the satellite radio antenna unit.
REFER to: Satellite Radio Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
Satellite radio antenna coaxial cable core at the ACM		Ground
Satellite radio antenna coaxial cable shield at the ACM		Ground

Is any voltage present?

Yes

GO to D13

D13 CHECK THE SATELLITE RADIO ANTENNA COAXIAL CABLE CORE FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
Satellite radio antenna coaxial cable core at the ACM		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to D14

No	REPAIR or INSTALL a new satellite radio antenna coaxial cable. REFER to: Satellite Radio Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

D14 CHECK THE SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
Satellite radio coaxial cable core at the ACM		Satellite radio antenna coaxial cable core at the satellite radio antenna unit
Satellite radio antenna coaxial cable shield at the ACM		Satellite radio antenna coaxial cable shield at the satellite radio antenna unit

Are the resistances less than 1 ohm?

Yes

GO to D15

No	REPAIR or INSTALL a new satellite radio antenna coaxial cable. REFER to: Satellite Radio Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

D15 CHECK THE SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
Satellite radio antenna coaxial cable core at the ACM		Satellite radio antenna coaxial cable shield at the ACM

Is the resistance greater than 10,000 ohms?

Yes

GO to D16

No	REPAIR or INSTALL a new satellite radio antenna coaxial cable. REFER to: Satellite Radio Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

D16 CHECK THE SATELLITE RADIO ANTENNA UNIT CORE AND SHIELD FOR A SHORT TO VOLTAGE

Ignition OFF.

Connect: Satellite radio antenna coaxial cable at the satellite radio antenna unit.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
Satellite radio antenna coaxial cable core at the ACM		Ground
Satellite radio antenna coaxial cable shield at the ACM		Ground

Is any voltage present?

Yes

GO to D17

D17 CHECK THE SATELLITE RADIO ANTENNA UNIT CORE FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
Satellite radio antenna coaxial cable core at the ACM		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to D18

No	INSTALL a new satellite radio antenna. REFER to: Satellite Radio Antenna (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

D18 CHECK THE SATELLITE RADIO ANTENNA UNIT CORE AND SHIELD FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
Satellite radio antenna coaxial cable core at the ACM		Satellite radio antenna coaxial cable shield at the ACM

Is the resistance greater than 10,000 ohms?

Yes

GO to D19

No	INSTALL a new satellite radio antenna. REFER to: Satellite Radio Antenna (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

D19 CHECK THE SATELLITE RADIO ANTENNA UNIT SHIELD FOR CONTINUITY TO GROUND

Disconnect: Satellite radio antenna coaxial cable at the antenna unit.

Measure:

Positive Lead	Measurement / Action	Negative Lead
Satellite radio antenna unit shield at the antenna unit (component side)		Ground

Is the resistance less than 1 ohm?

Yes

GO to D25

GO to D20

D20 CHECK THE SATELLITE RADIO ANTENNA UNIT SHIELD FOR CONTINUITY TO ANTENNA UNIT BASE

Remove the satellite radio antenna.
REFER to: Satellite Radio Antenna (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Measure:

Positive Lead	Measurement / Action	Negative Lead
Satellite radio antenna unit shield at the antenna unit (component side)		Satellite radio antenna base (unpainted surface)

Is the resistance less than 1 ohm?

Yes

GO to D25

No	INSTALL a new satellite radio antenna. REFER to: Satellite Radio Antenna (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

D21 CHECK THE SATELLITE DATA CIRCUITS FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C4821B.

Disconnect: APIM C2383.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4821B-6		Ground
C4821B-19		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to D22

D22 CHECK THE SATELLITE DATA CIRCUITS FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4821B-6		Ground
C4821B-19		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to D23

No	REPAIR the circuit in question.

D23 CHECK THE SATELLITE DATA CIRCUITS FOR AN OPEN

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4821B-6		C2383-51
C4821B-19		C2383-52

Are the resistances less than 3 ohms?

Yes

GO to D24

No	REPAIR the circuit in question.

D24 CHECK THE SATELLITE DATA CIRCUITS FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4821B-6		C4821B-19

Is the resistance greater than 10,000 ohms?

Yes

GO to D26

No	REPAIR the circuit in question.

D25 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

D26 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Speed Compensated Volume Does Not Operate Correctly

Normal Operation and Fault Conditions

Possible Sources

Speed compensated volume setting
ACM

PINPOINT TEST E : THE SPEED COMPENSATED VOLUME DOES NOT OPERATE CORRECTLY

E1 CHECK THE SPEEDOMETER OPERATION

Drive the vehicle and observe the speedometer.

Does the speedometer operate correctly?

Yes

GO to E2

REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See A virtual Gauge (Accessory Power, , Brake Coach, High Voltage Battery, Integrated Power, Speedometer, Split Power, Tachometer Or Temperature), Is Inoperative

E2 CHECK THE SPEED COMPENSATED VOLUME SETTING

Turn the speed compensated volume off. Refer to the Owner's Literature.

Operate the audio system in radio tuner AM / FM mode.

Drive the vehicle at various speeds and observe the speaker volume.

Set the speed compensated volume to maximum compensation. Refer to the Owner's Literature.

Operate the audio system in radio tuner AM / FM mode.

Drive the vehicle at various speeds and observe the speaker volume.

Does the volume remain constant with the speed compensated volume turned off, and increase and decrease with vehicle speed with the speed compensated volume set to maximum?

Yes

The system is operating correctly at this time. INSTRUCT the customer in the correct usage of the speed compensated volume feature.

GO to E3

E3 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0155:00 retrieved in any audio system module?

Yes

GO to Pinpoint Test AT

GO to E4

E4 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

A Loud Popping Sound Is Heard When Cycling The Ignition

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Refer to Wiring Diagrams Cell 13 for schematic and connector information.

Normal Operation and Fault Conditions

For vehicles equipped with the 3.7L Duratec (227kW/301PS) engine, the ACM receives voltage on a start signal circuit when the ignition is in the START position, and mutes the audio signal output. This prevents voltage spikes from producing popping noises through the speakers. An open on this circuit between the splice and ACM could cause voltage spikes to produce popping noises through the speakers.

Possible Sources

Wiring, terminals, or connectors
ACM

PINPOINT TEST F : A LOUD POPPING SOUND IS HEARD WHEN CYCLING THE IGNITION

F1 CHECK THE PCM (POWERTRAIN CONTROL MODULE) FOR DTC (DIAGNOSTIC TROUBLE CODE) P0616 OR P0617

Using a diagnostic scan tool, perform the PCM self-test.

Is DTC P0616 or P0617 set in the PCM ?

Yes

REFER to: Starting System (303-06A Starting System - 3.7L Duratec (227kW/301PS), Diagnosis and Testing).
See Chart.

GO to F2

F2 CHECK THE START SENSE CIRCUIT FOR AN OPEN

Ignition OFF.

Disconnect: ACM C4821A.

Disconnect: BJB Starter Relay.

Disconnect: PCM C175B.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4821A-3		BJB Starter Relay Socket 86

Positive Lead	Measurement / Action	Negative Lead
C4821A-3		C175B-37

Are the resistances less than 3 ohms?

Yes

GO to F3

No	REPAIR the circuit.

F3 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

A Loud, Low Frequency Noise Is Heard From The Audio System With The Audio System Off And The Engine Running

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Overview (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Description and Operation).
See Active Noise Control, DACMC , and Noise Cancellation Microphones.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U3000:94	Control Module: Unexpected Operation	Set by the DACMC when a fault is detected with the active noise control system.

Possible Source

DACMC
Improper noise cancellation microphone installation

Visual Inspection and Diagnostic Pre-checks

The active noise control system may not be compatible with speakers, other audio system components, and audio system layouts not approved by Ford. Ensure that no modifications have been made to the audio system.
Inspect the speaker locations for items that may be blocking the speaker sound output

PINPOINT TEST G : A LOUD, LOW FREQUENCY NOISE IS HEARD FROM THE AUDIO SYSTEM WITH THE AUDIO SYSTEM OFF AND THE ENGINE RUNNING

G1 CHECK FOR NOISE CANCELLATION MICROPHONE OR SPEAKER DIAGNOSTIC TROUBLE CODES (DTCS) PRESENT IN THE DACMC (DIGITAL AUDIO CONTROL MODULE C)

Using a diagnostic scan tool, perform the DACMC self-test.

Are any noise cancellation microphone or speaker Diagnostic Trouble Codes (DTCs) recorded in the DACMC ?

Yes

REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Diagnosis and Testing).
See Chart: .

GO to G2

G2 CHECK THE SPEAKERS FOR POOR SOUND QUALITY OR DISTORTED SOUND

Using the audio system fade and balance feature, adjust the audio sound to each of the four zones (LF, RF, LR and RR).

Is poor sound quality or distorted sound heard from one or more speakers, but not all speakers?

Yes

GO to Pinpoint Test H

GO to G3

G3 VERIFY THE CUSTOMER'S CONCERN IS STILL PRESENT

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Turn the audio system off.

Drive the vehicle on the road for at least 2 minutes while taking the gasoline engine through the RPM range.

Verify if there is an observable symptom present.

Is an observable symptom present?

Yes

GO to G5

GO to G4

G4 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U3000:94

Using a diagnostic scan tool, perform the DACMC self-test.

Is DTC U3000:94 set in the DACMC ?

Yes

GO to G5

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

G5 ISOLATE THE DACMC (DIGITAL AUDIO CONTROL MODULE C)

CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new DACMC .
REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Turn the audio system off.

Drive the vehicle on the road for at least 2 minutes while taking the gasoline engine through the RPM range.

Verify if there is an observable symptom present.

Using a diagnostic scan tool, perform the DACMC self-test.

Is an observable symptom present or DTC U3000:94 set in the DACMC ?

Yes

GO to G6

No	The system is operating correctly at this time. The concern was corrected by replacing the DACMC .

G6 INSPECT NOISE CANCELLATION MICROPHONE INSTALLATION

Gain access to the three noise cancellation microphones.
REFER to: Noise Cancellation Microphone (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Inspect each of the three microphones for correct mounting.
- The microphone is snapped into the mounting bezel and seated properly.
- The microphone mounting bezel is properly glued to the headliner.
- There is no gap between the headliner and the microphone mounting bezel.

Are the microphones mounted correctly?

Yes

INSPECT each of the three microphones and microphone mounting bezels for damage. If any damage is found, REPLACE the microphone or bezel as needed.
REFER to: Noise Cancellation Microphone (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	INSTALL the noise cancellation microphone correctly. REFER to: Noise Cancellation Microphone (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Poor Sound Quality Or Distorted Sound From One Or More Speakers (Not All Speakers)

Normal Operation and Fault Conditions

The ACM sends audio signals to the speakers in the form of AC voltage, resulting in clear audio output.

Possible Sources

Loose component fasteners
Loose door handle, lock, and other trim panel components and fasteners
Loose items in storage areas
Loose speaker grilles
Loose wire harnesses or wire harness fasteners
Speaker(s)
Water shield bonding and placement

Visual Inspection and Diagnostic Pre-checks

Visually inspect around the suspect area for any possible rattle conditions such as:

Any storage compartments including cup holders (if equipped)
Door map pockets for contents that can rattle (if equipped)
Door pull cup attachments (if equipped)
Door switch bezels (if equipped)
Package tray (if equipped)
Speaker grilles
Trim panels and fasteners

PINPOINT TEST H : POOR SOUND QUALITY OR DISTORTED SOUND FROM ONE OR MORE SPEAKERS (NOT ALL SPEAKERS)

H1 ISOLATE THE ZONE

Operate the audio system using digital media ( CD , MP3, etc.).

Using the audio system fade and balance feature, adjust the audio sound to each of the four zones (LF, RF, LR, and RR) of the vehicle to isolate the poor sound quality.

Locate and apply pressure to the trim panel(s) around the poor sound quality area in question.

Does applying pressure to a trim panel reduce or eliminate the audible noise?

Yes

REPAIR or REPLACE the trim panel as needed.

GO to H2

H2 REMOVE AND INSPECT BEHIND/UNDERNEATH THE SUSPECT TRIM PANEL(S)

Remove the trim panel to access the suspect speaker.

Operate the audio system using digital media ( CD , MP3, etc.).

Validate where the poor sound quality area is located.

Check:
- Trim panel for loose components (e.g. speaker grille) around the speaker area.
- Trim panel joining components for missing or broken pieces.
- Lock and handle mechanical parts for correct attachment.
- Wire harnesses for correct routing.
- Wire harness fasteners for correct attachment.
- Water shield for correct placement (speaker air path not blocked).
- Water shield for correct bonding to sheet metal.
- Storage areas for loose items.
- All child safety belt anchors (if equipped).
- All safety belt retractors.
- All speaker bracket fasteners and other fasteners are secured and tightened to specified torque.

Was the source of the noise located?

Yes

REPAIR or REPLACE any loose or broken component or fastener as needed.

GO to H3

H3 CHECK THE SUSPECT SPEAKER FOR WATER INTRUSION

Inspect for watermarks.

Check the:
- Cone
- Magnet
- Basket

Are any watermarks present on the speaker?

Yes

VERIFY the water shield is in the correct location, REPAIR or REPLACE any trim, door, or speaker seal as required.
DRY the speaker in question and TEST the system for normal operation.

GO to H4

H4 ISOLATE SPEAKER TO VERIFY NOISE

Remove the suspect speaker from its location and leave the speaker connected to the harness.

Hold the speaker away from any trim panel(s) and ensure the speaker is isolated from contact.

Operate the audio system using digital media ( CD , MP3, etc.).

Is the noise still present in the suspect speaker?

Yes

INSTALL a new speaker for the one in question.

No	LOCATE the source of the noise and REPAIR as needed.

No Sound From All Speakers

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Refer to Wiring Diagrams Cell 13 for schematic and connector information.

Normal Operation and Fault Conditions

For vehicles equipped with the 3.7L Duratec (227kW/301PS) engine, the ACM receives voltage on a start signal circuit when the ignition is in the START position, and mutes the audio signal output. This prevents voltage spikes from producing popping noises through the speakers. A short to voltage on this circuit causes the ACM output to be muted continuously, and will cause the warning chimes to only sound from the IPC .

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1142:27	Ignition Status 1: Signal Rate of Change Above Threshold	Set by the ACM when a short to voltage is detected on the start signal circuit.

Possible Sources

Wiring, terminals, or connectors
Fuse
ACM

PINPOINT TEST I : NO SOUND FROM ALL SPEAKERS

I1 VERIFY THAT THE ACM (AUDIO FRONT CONTROL MODULE) PASSES THE NETWORK TEST

Using a diagnostic scan tool, perform the network test.

Did the ACM pass the network test?

Yes

GO to I2

No	REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing). See The ACM Does Not Respond To The Diagnostic Scan Tool.

I2 CHECK THE PCM (POWERTRAIN CONTROL MODULE) FOR DTC (DIAGNOSTIC TROUBLE CODE) P0616 OR P0617

Using a diagnostic scan tool, perform the PCM self-test.

Is DTC P0616 or P0617 set in the PCM ?

Yes

REFER to: Starting System (303-06A Starting System - 3.7L Duratec (227kW/301PS), Diagnosis and Testing).
See Chart.

GO to I3

I3 CHECK THE START SENSE CIRCUIT FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C4821A.

Disconnect: BJB Starter Relay.

Disconnect: PCM C175B.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4821A-3		Ground

Is any voltage present?

Yes

REPAIR the circuit.

GO to I4

I4 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Reduced Or No Sound From All Speakers Except The Instrument Panel Center Speaker And Parcel Shelf Subwoofer Speakers

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

If the DACMC detects an open, short to ground, or less than 4.5 volts on the enable circuit, the speaker output will be muted for all of the speakers except the instrument panel center speaker and parcel shelf subwoofer speakers.

A short to ground or short to voltage in the circuitry to one of the speakers may cause multiple speakers to be muted due to the built-in overload protection feature of the DACMC . In this case, a speaker fault DTC sets.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B13FB:11	Audio Enable Line: Circuit Short To Ground	Set by the DACMC when a short to ground is detected on the enable circuit.

Possible Sources

Wiring, terminals, or connectors
Fuse
ACM
DACMC

PINPOINT TEST J : REDUCED OR NO SOUND FROM ALL SPEAKERS EXCEPT THE INSTRUMENT PANEL CENTER SPEAKER AND PARCEL SHELF SUBWOOFER SPEAKERS

J1 CHECK FOR SPEAKER DIAGNOSTIC TROUBLE CODES (DTCS) IN THE ACM (AUDIO FRONT CONTROL MODULE) AND DACMC (DIGITAL AUDIO CONTROL MODULE C)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- DACMC

Are any speaker fault Diagnostic Trouble Codes (DTCs) present in the ACM or DACMC ?

Yes

GO to J2

J2 VERIFY THAT THE DACMC (DIGITAL AUDIO CONTROL MODULE C) PASSES THE NETWORK TEST

Using a diagnostic scan tool, perform the network test.

Did the DACMC pass the network test?

Yes

GO to J4

No	REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing). See The DACMC Does Not Respond To The Diagnostic Scan Tool.

J3 CHECK THE DACMC (DIGITAL AUDIO CONTROL MODULE C) ENABLE CIRCUIT FOR CORRECT VOLTAGE

NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POM6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage, while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

Ignition OFF.

Connect: DACMC C4820B.

Ignition ON.

Operate the audio system in radio tuner AM / FM mode.

Measure the voltage by back-probing C4820B:

Positive Lead	Measurement / Action	Negative Lead
C4820B-2		Ground

Is the voltage between 4.5 and 7.4 volts?

Yes

GO to J8

GO to J4

J4 CHECK THE DACMC (DIGITAL AUDIO CONTROL MODULE C) ENABLE CIRCUIT FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: DACMC C4820B.

Disconnect: ACM C4821A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820B-2		Ground

Is any voltage present?

Yes

REPAIR the circuit.

GO to J5

J5 CHECK THE DACMC (DIGITAL AUDIO CONTROL MODULE C) ENABLE CIRCUIT FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820B-2		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to J6

No	REPAIR the circuit.

J6 CHECK THE DACMC (DIGITAL AUDIO CONTROL MODULE C) ENABLE CIRCUIT FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820B-2		C4821A-7

Is the resistance less than 3 ohms?

Yes

GO to J7

No	REPAIR the circuit.

J7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

J8 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Reduced Or No Sound From Both Parcel Shelf Subwoofer Speakers

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

If the audio unit amplifier detects an open, short to ground, or less than 4.5 volts on the enable circuit, the speaker output will be muted for both of the parcel shelf subwoofer speakers.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A05:02	Speaker #5: General Signal Failure	Set by the ACM when a failure is detected on the audio signal circuits to the audio unit amplifier.

Possible Sources

Fuse
Wiring, terminals, or connectors
ACM
Audio unit amplifier

PINPOINT TEST K : REDUCED OR NO SOUND FROM BOTH PARCEL SHELF SUBWOOFER SPEAKERS

K1 CHECK THE AUDIO UNIT AMPLIFIER VOLTAGE SUPPLY

Ignition OFF.

Disconnect: Audio Unit Amplifier C466A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C466A-5		Ground

Is the voltage greater than 11 volts?

Yes

GO to K2

No	VERIFY the BCM fuse 5 (20A) is OK. If OK, REPAIR the circuit.

K2 CHECK THE AUDIO UNIT AMPLIFIER GROUND CIRCUIT

Measure:

Positive Lead	Measurement / Action	Negative Lead
C466A-5		C466A-2

Is the voltage greater than 11 volts?

Yes

GO to K3

No	REPAIR the circuit.

K3 CHECK THE AUDIO UNIT AMPLIFIER ENABLE CIRCUIT FOR CORRECT VOLTAGE

Ignition OFF.

Connect: Audio Unit Amplifier C466A.

Ignition ON.

Operate the audio system in radio tuner AM / FM mode.

Measure the voltage by back-probing audio unit amplifier C466A:

Positive Lead	Measurement / Action	Negative Lead
C466A-1		Ground

Is the voltage between 3.5 and 5 volts?

Yes

GO to K7

GO to K4

K4 CHECK THE AUDIO UNIT AMPLIFIER ENABLE CIRCUIT FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Audio Unit Amplifier C466A.

Disconnect: ACM C4821B.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C466A-1		Ground

Is any voltage present?

Yes

REPAIR the circuit.

GO to K5

K5 CHECK THE AUDIO UNIT AMPLIFIER ENABLE CIRCUIT FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C466A-1		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to K6

No	REPAIR the circuit.

K6 CHECK THE AUDIO UNIT AMPLIFIER ENABLE CIRCUIT FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C466A-1		C4821B-18

Is the resistance less than 3 ohms?

Yes

GO to K7

No	REPAIR the circuit.

K7 CHECK THE AUDIO SIGNAL TO THE AUDIO UNIT AMPLIFIER

Ignition OFF.

Connect: Audio Unit Amplifier C466A.

Connect: ACM C4821B.

Ignition ON.

Operate the audio system in radio tuner AM / FM mode.

Measure the voltage by back-probing Audio Unit Amplifier C466A:

Positive Lead	Measurement / Action	Negative Lead
C466A-7		C466A-8

Is a fluctuating AC voltage present?

Yes

GO to K13

GO to K8

K8 CHECK THE AUDIO CIRCUITS TO THE AUDIO UNIT AMPLIFIER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Audio Unit Amplifier C466A.

Disconnect: ACM C4821B.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C466A-7		Ground
C466A-8		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to K9

K9 CHECK THE AUDIO CIRCUITS TO THE AUDIO UNIT AMPLIFIER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C466A-7		Ground
C466A-8		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to K10

No	REPAIR the circuit in question.

K10 CHECK THE AUDIO CIRCUITS TO THE AUDIO UNIT AMPLIFIER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C466A-7		C4821B-4
C466A-8		C4821B-17

Are the resistances less than 3 ohms?

Yes

GO to K11

No	REPAIR the circuit in question.

K11 CHECK THE AUDIO CIRCUITS TO THE AUDIO UNIT AMPLIFIER FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C466A-7		C466A-8

Is the resistance greater than 10,000 ohms?

Yes

GO to K12

No	REPAIR the circuit in question.

K12 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

K13 CHECK FOR CORRECT AUDIO UNIT AMPLIFIER OPERATION

Ignition OFF.

Disconnect and inspect all the audio unit amplifier connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the audio unit amplifier connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio unit amplifier.
REFER to: Audio Unit Amplifier (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Left Front (LF) Door Speaker Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The Left Front (LF) door speaker and Left Front (LF) door tweeter speaker share the same audio signal.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B13F8:13	Audio Input 2: Circuit Open	Set by the DACMC when an open is detected on the Left Front (LF) audio signal circuits between the ACM and DACMC .
B1A01:01	Speaker #1: General Electrical Failure	Set by the DACMC when a failure is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits.
B1A01:11	Speaker #1: Circuit Short To Ground	Set by the DACMC when a short to ground is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits. When DTC B1A01:11 is set, the speaker output is disabled.
B1A01:12	Speaker #1: Circuit Short To Battery	Set by the DACMC when a short to voltage is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits. When DTC B1A01:12 is set, the speaker output is disabled.
B1A01:13	Speaker #1: Circuit Open	Set by the DACMC when an open is detected on the Left Front (LF) door speaker circuits.

Possible Sources

Speaker
Wiring, terminals, or connectors
ACM
DACMC

PINPOINT TEST L : THE LEFT FRONT (LF) DOOR SPEAKER IS INOPERATIVE

L1 CHECK THE AUDIO SIGNAL TO THE LEFT FRONT (LF) DOOR SPEAKER

Ignition OFF.

Disconnect: Left Front (LF) Door Speaker C536.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C536-1		C536-4

Is a fluctuating AC voltage present?

Yes

INSTALL a new Left Front (LF) door speaker.
REFER to: Front Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to L2

L2 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: DACMC C4820B.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C536-1		Ground
C536-4		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to L3

L3 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Disconnect: Left Front (LF) Door Tweeter Speaker C513.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C536-1		Ground
C536-4		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to L4

No	REPAIR the circuit in question.

L4 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C536-1		C4820B-3
C536-4		C4820B-11

Are the resistances less than 3 ohms?

Yes

GO to L5

No	REPAIR the circuit in question.

L5 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C536-1		C536-4

Is the resistance greater than 10,000 ohms?

Yes

GO to L6

No	REPAIR the circuit in question.

L6 CHECK THE LEFT FRONT (LF) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C)

Ignition OFF.

Connect: DACMC C4820B.

Disconnect: DACMC C4820A.

Ignition ON.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-1		C4820A-11

Is a fluctuating AC voltage present?

Yes

GO to L12

GO to L7

L7 CHECK THE LEFT FRONT (LF) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C4821A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-1		Ground
C4820A-11		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to L8

L8 CHECK THE LEFT FRONT (LF) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-1		Ground
C4820A-11		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to L9

No	REPAIR the circuit in question.

L9 CHECK THE LEFT FRONT (LF) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-1		C4821A-22
C4820A-11		C4821A-10

Are the resistances less than 3 ohms?

Yes

GO to L10

No	REPAIR the circuit in question.

L10 CHECK THE LEFT FRONT (LF) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-1		C4820A-11

Is the resistance greater than 10,000 ohms?

Yes

GO to L11

No	REPAIR the circuit in question.

L11 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

L12 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Left Front (LF) Door Tweeter Speaker Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The Left Front (LF) door speaker and Left Front (LF) door tweeter speaker share the same audio signal.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A01:01	Speaker #1: General Electrical Failure	Set by the DACMC when a failure is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits.
B1A01:11	Speaker #1: Circuit Short To Ground	Set by the DACMC when a short to ground is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits. When DTC B1A01:11 is set, the speaker output is disabled.
B1A01:12	Speaker #1: Circuit Short To Battery	Set by the DACMC when a short to voltage is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits. When DTC B1A01:12 is set, the speaker output is disabled.

Possible Sources

Speaker
Wiring, terminals, or connectors
ACM
DACMC

PINPOINT TEST M : THE LEFT FRONT (LF) DOOR TWEETER SPEAKER IS INOPERATIVE

M1 CHECK THE LEFT FRONT (LF) DOOR SPEAKER

Ignition OFF.

Operate the audio system in radio tuner AM / FM mode.

Does the Left Front (LF) door speaker operate correctly?

Yes

GO to M2

No	GO to Pinpoint Test L

M2 CHECK THE AUDIO SIGNAL TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER

Ignition OFF.

Disconnect: Left Front (LF) Door Tweeter Speaker C513.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C513-1		C513-3

Is a fluctuating AC voltage present?

Yes

INSTALL a new Left Front (LF) door tweeter speaker.
REFER to: Front Door Tweeter Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to M3

M3 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Left Front (LF) Door Speaker C536.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C513-1		Ground
C513-3		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to M4

M4 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C513-1		Ground
C513-3		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to M5

No	REPAIR the circuit in question.

M5 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C513-1		C536-2
C513-3		C536-3

Are the resistances less than 3 ohms?

Yes

GO to M6

No	REPAIR the circuit in question.

M6 CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C513-1		C513-3

Is the resistance greater than 10,000 ohms?

Yes

No	REPAIR the circuit in question.

The Instrument Panel Center Speaker Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A06:02	Speaker #6: General Signal Failure	Set by the ACM when a failure is detected on the instrument panel center speaker circuits.
B1A06:11	Speaker #6: Circuit Short To Ground	Set by the ACM when a short to ground is detected on the instrument panel center speaker circuits. When DTC B1A06:11 is set, the speaker output is disabled.
B1A06:12	Speaker #6: Circuit Short To Battery	Set by the ACM when a short to voltage is detected on the instrument panel center speaker circuits. When DTC B1A06:12 is set, the speaker output is disabled.

Possible Sources

Speaker
Wiring, terminals, or connectors
ACM

PINPOINT TEST N : THE INSTRUMENT PANEL CENTER SPEAKER IS INOPERATIVE

N1 CHECK THE AUDIO SIGNAL TO THE INSTRUMENT PANEL CENTER SPEAKER

Ignition OFF.

Disconnect: Instrument Panel Center Speaker C2470.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2470-1		C2470-2

Is a fluctuating AC voltage present?

Yes

INSTALL a new instrument panel center speaker.
REFER to: Instrument Panel Center Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to N2

N2 CHECK THE AUDIO CIRCUITS TO THE INSTRUMENT PANEL CENTER SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C4821A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2470-1		Ground
C2470-2		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to N3

N3 CHECK THE AUDIO CIRCUITS TO THE INSTRUMENT PANEL CENTER SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2470-1		Ground
C2470-2		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to N4

No	REPAIR the circuit in question.

N4 CHECK THE AUDIO CIRCUITS TO THE INSTRUMENT PANEL CENTER SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2470-1		C4821A-20
C2470-2		C4821A-8

Are the resistances less than 3 ohms?

Yes

GO to N5

No	REPAIR the circuit in question.

N5 CHECK THE AUDIO CIRCUITS TO THE INSTRUMENT PANEL CENTER SPEAKER FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2470-1		C2470-2

Is the resistance greater than 10,000 ohms?

Yes

GO to N6

No	REPAIR the circuit in question.

N6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Right Front (RF) Door Speaker Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The Right Front (RF) door speaker and Right Front (RF) door tweeter speaker share the same audio signal.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B13F7:13	Audio Input 1: Circuit Open	Set by the DACMC when an open is detected on the Right Front (RF) audio signal circuits between the ACM and DACMC .
B1A02:01	Speaker #2: General Electrical Failure	Set by the DACMC when a failure is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits.
B1A02:11	Speaker #2: Circuit Short To Ground	Set by the DACMC when a short to ground is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits. When DTC B1A02:11 is set, the speaker output is disabled.
B1A02:12	Speaker #2: Circuit Short To Battery	Set by the DACMC when a short to voltage is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits. When DTC B1A02:12 is set, the speaker output is disabled.
B1A02:13	Speaker #2: Circuit Open	Set by the DACMC when an open is detected on the Right Front (RF) door speaker circuits.

Possible Sources

Speaker
Wiring, terminals, or connectors
ACM
DACMC

PINPOINT TEST O : THE RIGHT FRONT (RF) DOOR SPEAKER IS INOPERATIVE

O1 CHECK THE AUDIO SIGNAL TO THE RIGHT FRONT (RF) DOOR SPEAKER

Ignition OFF.

Disconnect: Right Front (RF) Door Speaker C628.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C628-1		C628-4

Is a fluctuating AC voltage present?

Yes

INSTALL a new Right Front (RF) door speaker.
REFER to: Front Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to O2

O2 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: DACMC C4820B.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C628-1		Ground
C628-4		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to O3

O3 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Disconnect: Right Front (RF) Door Tweeter Speaker C613.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C628-1		Ground
C628-4		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to O4

No	REPAIR the circuit in question.

O4 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C628-1		C4820B-5
C628-4		C4820B-13

Are the resistances less than 3 ohms?

Yes

GO to O5

No	REPAIR the circuit in question.

O5 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C628-1		C628-4

Is the resistance greater than 10,000 ohms?

Yes

GO to O6

No	REPAIR the circuit in question.

O6 CHECK THE RIGHT FRONT (RF) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C)

Ignition OFF.

Connect: DACMC C4820B.

Disconnect: DACMC C4820A.

Ignition ON.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-3		C4820A-13

Is a fluctuating AC voltage present?

Yes

GO to O12

GO to O7

O7 CHECK THE RIGHT FRONT (RF) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C4821A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-3		Ground
C4820A-13		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to O8

O8 CHECK THE RIGHT FRONT (RF) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-3		Ground
C4820A-13		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to O9

No	REPAIR the circuit in question.

O9 CHECK THE RIGHT FRONT (RF) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-3		C4821A-23
C4820A-13		C4821A-11

Are the resistances less than 3 ohms?

Yes

GO to O10

No	REPAIR the circuit in question.

O10 CHECK THE RIGHT FRONT (RF) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-3		C4820A-13

Is the resistance greater than 10,000 ohms?

Yes

GO to O11

No	REPAIR the circuit in question.

O11 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

O12 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Right Front (RF) Door Tweeter Speaker Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The Right Front (RF) door speaker and Right Front (RF) door tweeter speaker share the same audio signal.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A02:01	Speaker #2: General Electrical Failure	Set by the DACMC when a failure is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits.
B1A02:11	Speaker #2: Circuit Short To Ground	Set by the DACMC when a short to ground is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits. When DTC B1A02:11 is set, the speaker output is disabled.
B1A02:12	Speaker #2: Circuit Short To Battery	Set by the DACMC when a short to voltage is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits. When DTC B1A02:12 is set, the speaker output is disabled.

Possible Sources

Speaker
Wiring, terminals, or connectors
ACM
DACMC

PINPOINT TEST P : THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER IS INOPERATIVE

P1 CHECK THE RIGHT FRONT (RF) DOOR SPEAKER

Ignition OFF.

Operate the audio system in radio tuner AM / FM mode.

Does the Right Front (RF) door speaker operate correctly?

Yes

GO to P2

No	GO to Pinpoint Test O

P2 CHECK THE AUDIO SIGNAL TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER

Ignition OFF.

Disconnect: Right Front (RF) Door Tweeter Speaker C613.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C613-1		C613-3

Is a fluctuating AC voltage present?

Yes

INSTALL a new Right Front (RF) door tweeter speaker.
REFER to: Front Door Tweeter Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to P3

P3 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Right Front (RF) Door Speaker C628.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C613-1		Ground
C613-3		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to P4

P4 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C613-1		Ground
C613-3		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to P5

No	REPAIR the circuit in question.

P5 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C613-1		C628-2
C613-3		C628-3

Are the resistances less than 3 ohms?

Yes

GO to P6

No	REPAIR the circuit in question.

P6 CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C613-1		C613-3

Is the resistance greater than 10,000 ohms?

Yes

No	REPAIR the circuit in question.

The Right Rear (RR) Door Speaker Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The Right Rear (RR) door tweeter speaker and the Right Rear (RR) door speaker share the same audio signal.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B13FA:13	Audio Input 4: Circuit Open	Set by the DACMC when an open is detected on the Right Rear (RR) audio signal circuits between the ACM and DACMC .
B1A03:01	Speaker #3: General Electrical Failure	Set by the DACMC when a failure is detected on the Right Rear (RR) door or Right Rear (RR) door tweeter speaker circuits.
B1A03:11	Speaker #3: Circuit Short To Ground	Set by the DACMC when a short to ground is detected on the Right Rear (RR) door or Right Rear (RR) door tweeter speaker circuits. When DTC B1A03:11 is set, the speaker output is disabled.
B1A03:12	Speaker #3: Circuit Short To Battery	Set by the DACMC when a short to voltage is detected on the Right Rear (RR) door or Right Rear (RR) door tweeter speaker circuits. When DTC B1A03:12 is set, the speaker output is disabled.
B1A03:13	Speaker #3: Circuit Open	Set by the DACMC when an open is detected on the Right Rear (RR) door speaker circuits.

Possible Sources

Speaker
Wiring, terminals, or connectors
ACM
DACMC

PINPOINT TEST Q : THE RIGHT REAR (RR) DOOR SPEAKER IS INOPERATIVE

Q1 CHECK THE AUDIO SIGNAL TO THE RIGHT REAR (RR) DOOR SPEAKER

Ignition OFF.

Disconnect: Right Rear (RR) Door Speaker C835.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C835-1		C835-4

Is a fluctuating AC voltage present?

Yes

INSTALL a new Right Rear (RR) door speaker.
REFER to: Rear Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to Q2

Q2 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: DACMC C4820B.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C835-1		Ground
C835-4		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to Q3

Q3 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Disconnect: Right Rear (RR) Door Tweeter Speaker C830.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C835-1		Ground
C835-4		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to Q4

No	REPAIR the circuit in question.

Q4 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C835-1		C4820B-6
C835-4		C4820B-14

Are the resistances less than 3 ohms?

Yes

GO to Q5

No	REPAIR the circuit in question.

Q5 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C835-1		C835-4

Is the resistance greater than 10,000 ohms?

Yes

GO to Q6

No	REPAIR the circuit in question.

Q6 CHECK THE RIGHT REAR (RR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C)

Ignition OFF.

Connect: DACMC C4820B.

Disconnect: DACMC C4820A.

Ignition ON.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-4		C4820A-14

Is a fluctuating AC voltage present?

Yes

GO to Q12

GO to Q7

Q7 CHECK THE RIGHT REAR (RR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C4821A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-4		Ground
C4820A-14		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to Q8

Q8 CHECK THE RIGHT REAR (RR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-4		Ground
C4820A-14		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to Q9

No	REPAIR the circuit in question.

Q9 CHECK THE RIGHT REAR (RR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-4		C4821A-24
C4820A-14		C4821A-12

Are the resistances less than 3 ohms?

Yes

GO to Q10

No	REPAIR the circuit in question.

Q10 CHECK THE RIGHT REAR (RR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-4		C4820A-14

Is the resistance greater than 10,000 ohms?

Yes

GO to Q11

No	REPAIR the circuit in question.

Q11 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Q12 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Right Rear (RR) Door Tweeter Speaker Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The Right Rear (RR) door tweeter speaker and the Right Rear (RR) door speaker share the same audio signal.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A03:01	Speaker #3: General Electrical Failure	Set by the DACMC when a failure is detected on the Right Rear (RR) door or Right Rear (RR) door tweeter speaker circuits.
B1A03:11	Speaker #3: Circuit Short To Ground	Set by the DACMC when a short to ground is detected on the Right Rear (RR) door or Right Rear (RR) door tweeter speaker circuits. When DTC B1A03:11 is set, the speaker output is disabled.
B1A03:12	Speaker #3: Circuit Short To Battery	Set by the DACMC when a short to voltage is detected on the Right Rear (RR) door or Right Rear (RR) door tweeter speaker circuits. When DTC B1A03:12 is set, the speaker output is disabled.

Possible Sources

Speaker
Wiring, terminals, or connectors

PINPOINT TEST R : THE RIGHT REAR (RR) DOOR TWEETER SPEAKER IS INOPERATIVE

R1 CHECK THE RIGHT REAR (RR) DOOR SPEAKER

Ignition OFF.

Operate the audio system in radio tuner AM / FM mode.

Does the Right Rear (RR) door speaker operate correctly?

Yes

GO to R2

No	GO to Pinpoint Test Q

R2 CHECK THE AUDIO SIGNAL TO THE RIGHT REAR (RR) DOOR TWEETER SPEAKER

Ignition OFF.

Disconnect: Right Rear (RR) Door Tweeter Speaker C830.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C830-1		C830-3

Is a fluctuating AC voltage present?

Yes

INSTALL a new Right Rear (RR) door tweeter speaker.
REFER to: Rear Door Tweeter Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to R3

R3 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR TWEETER SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Right Rear (RR) Door Speaker C835.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C830-1		Ground
C830-3		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to R4

R4 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR TWEETER SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C830-1		Ground
C830-3		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to R5

No	REPAIR the circuit in question.

R5 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR TWEETER SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C830-1		C835-2
C830-3		C835-3

Are the resistances less than 3 ohms?

Yes

GO to R6

No	REPAIR the circuit in question.

R6 CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR TWEETER SPEAKER FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C830-1		C830-3

Is the resistance greater than 10,000 ohms?

Yes

No	REPAIR the circuit in question.

The Right Parcel Shelf Subwoofer Speaker Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

Possible Sources

Speaker
Wiring, terminals, or connectors
Audio unit amplifier

PINPOINT TEST S : THE RIGHT PARCEL SHELF SUBWOOFER SPEAKER IS INOPERATIVE

S1 CHECK THE AUDIO SIGNAL TO THE RIGHT PARCEL SHELF SUBWOOFER SPEAKER

Ignition OFF.

Disconnect: Right Parcel Shelf Subwoofer Speaker C4446.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4446-1		C4446-2

Is a fluctuating AC voltage present?

Yes

INSTALL a new right parcel shelf subwoofer speaker.
REFER to: Parcel Shelf Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to S2

S2 CHECK THE AUDIO CIRCUITS TO THE RIGHT PARCEL SHELF SUBWOOFER SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Audio Unit Amplifier C466B.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4446-1		Ground
C4446-2		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to S3

S3 CHECK THE AUDIO CIRCUITS TO THE RIGHT PARCEL SHELF SUBWOOFER SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4446-1		Ground
C4446-2		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to S4

No	REPAIR the circuit in question.

S4 CHECK THE AUDIO CIRCUITS TO THE RIGHT PARCEL SHELF SUBWOOFER SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4446-1		C466B-3
C4446-2		C466B-4

Are the resistances less than 3 ohms?

Yes

GO to S5

No	REPAIR the circuit in question.

S5 CHECK THE AUDIO CIRCUITS TO THE RIGHT PARCEL SHELF SUBWOOFER SPEAKER FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4446-1		C4446-2

Is the resistance greater than 10,000 ohms?

Yes

GO to S6

No	REPAIR the circuit in question.

S6 CHECK FOR CORRECT AUDIO UNIT AMPLIFIER OPERATION

Ignition OFF.

Disconnect and inspect all the audio unit amplifier connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the audio unit amplifier connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio unit amplifier.
REFER to: Audio Unit Amplifier (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Left Parcel Shelf Subwoofer Speaker Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

Possible Sources

Speaker
Wiring, terminals, or connectors
Audio unit amplifier

PINPOINT TEST T : THE LEFT PARCEL SHELF SUBWOOFER SPEAKER IS INOPERATIVE

T1 CHECK THE AUDIO SIGNAL TO THE LEFT PARCEL SHELF SUBWOOFER SPEAKER

Ignition OFF.

Disconnect: Left Parcel Shelf Subwoofer Speaker C4448.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4448-1		C4448-2

Is a fluctuating AC voltage present?

Yes

INSTALL a new left parcel shelf subwoofer speaker.
REFER to: Parcel Shelf Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to T2

T2 CHECK THE AUDIO CIRCUITS TO THE LEFT PARCEL SHELF SUBWOOFER SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Audio Unit Amplifier C466B.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4448-1		Ground
C4448-2		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to T3

T3 CHECK THE AUDIO CIRCUITS TO THE LEFT PARCEL SHELF SUBWOOFER SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4448-1		Ground
C4448-2		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to T4

No	REPAIR the circuit in question.

T4 CHECK THE AUDIO CIRCUITS TO THE LEFT PARCEL SHELF SUBWOOFER SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4448-1		C466B-1
C4448-2		C466B-2

Are the resistances less than 3 ohms?

Yes

GO to T5

No	REPAIR the circuit in question.

T5 CHECK THE AUDIO CIRCUITS TO THE RIGHT PARCEL SHELF SUBWOOFER SPEAKER FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4448-1		C4448-2

Is the resistance greater than 10,000 ohms?

Yes

GO to T6

No	REPAIR the circuit in question.

T6 CHECK FOR CORRECT AUDIO UNIT AMPLIFIER OPERATION

Ignition OFF.

Disconnect and inspect all the audio unit amplifier connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the audio unit amplifier connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio unit amplifier.
REFER to: Audio Unit Amplifier (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Left Rear (LR) Door Speaker Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The Left Rear (LR) door tweeter speaker and the Left Rear (LR) door speaker share the same audio signal.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B13F9:13	Audio Input 3: Circuit Open	Set by the DACMC when an open is detected on the Left Rear (LR) audio signal circuits between the ACM and DACMC .
B1A04:01	Speaker #4: General Electrical Failure	Set by the DACMC when a failure is detected on the Left Rear (LR) door or Left Rear (LR) door tweeter speaker circuits.
B1A04:11	Speaker #4: Circuit Short To Ground	Set by the DACMC when a short to ground is detected on the Left Rear (LR) door or Left Rear (LR) door tweeter speaker circuits. When DTC B1A04:11 is set, the speaker output is disabled.
B1A04:12	Speaker #4: Circuit Short To Battery	Set by the DACMC when a short to voltage is detected on the Left Rear (LR) door or Left Rear (LR) door tweeter speaker circuits. When DTC B1A04:12 is set, the speaker output is disabled.
B1A04:13	Speaker #4: Circuit Open	Set by the DACMC when an open is detected on the Left Rear (LR) door speaker circuits.

Possible Sources

Speaker
Wiring, terminals, or connectors
ACM
DACMC

PINPOINT TEST U : THE LEFT REAR (LR) DOOR SPEAKER IS INOPERATIVE

U1 CHECK THE AUDIO SIGNAL TO THE LEFT REAR (LR) DOOR SPEAKER

Ignition OFF.

Disconnect: Left Rear (LR) Door Speaker C735.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C735-1		C735-4

Is a fluctuating AC voltage present?

Yes

INSTALL a new Left Rear (LR) door speaker.
REFER to: Rear Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to U2

U2 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: DACMC C4820B.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C735-1		Ground
C735-4		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to U3

U3 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Disconnect: Left Rear (LR) Door Tweeter Speaker C730.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C735-1		Ground
C735-4		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to U4

No	REPAIR the circuit in question.

U4 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C735-1		C4820B-4
C735-4		C4820B-12

Are the resistances less than 3 ohms?

Yes

GO to U5

No	REPAIR the circuit in question.

U5 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C735-1		C735-4

Is the resistance greater than 10,000 ohms?

Yes

GO to U6

No	REPAIR the circuit in question.

U6 CHECK THE LEFT REAR (LR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C)

Ignition OFF.

Connect: DACMC C4820B.

Disconnect: DACMC C4820A.

Ignition ON.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-2		C4820A-12

Is a fluctuating AC voltage present?

Yes

GO to U12

GO to U7

U7 CHECK THE LEFT REAR (LR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C4821A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-2		Ground
C4820A-12		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to U8

U8 CHECK THE LEFT REAR (LR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-2		Ground
C4820A-12		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to U9

No	REPAIR the circuit in question.

U9 CHECK THE LEFT REAR (LR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-2		C4821A-21
C4820A-12		C4821A-9

Are the resistances less than 3 ohms?

Yes

GO to U10

No	REPAIR the circuit in question.

U10 CHECK THE LEFT REAR (LR) AUDIO SIGNAL TO THE DACMC (DIGITAL AUDIO CONTROL MODULE C) FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-2		C4820A-12

Is the resistance greater than 10,000 ohms?

Yes

GO to U11

No	REPAIR the circuit in question.

U11 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U12 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Left Rear (LR) Door Tweeter Speaker Is Inoperative

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

The Left Rear (LR) door tweeter speaker and the Left Rear (LR) door speaker share the same audio signal.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1A04:01	Speaker #4: General Electrical Failure	Set by the DACMC when a failure is detected on the Left Rear (LR) door or Left Rear (LR) door tweeter speaker circuits.
B1A04:11	Speaker #4: Circuit Short To Ground	Set by the DACMC when a short to ground is detected on the Left Rear (LR) door or Left Rear (LR) door tweeter speaker circuits. When DTC B1A04:11 is set, the speaker output is disabled.
B1A04:12	Speaker #4: Circuit Short To Battery	Set by the DACMC when a short to voltage is detected on the Left Rear (LR) door or Left Rear (LR) door tweeter speaker circuits. When DTC B1A04:12 is set, the speaker output is disabled.

Possible Sources

Speaker
Wiring, terminals, or connectors

PINPOINT TEST V : THE LEFT REAR (LR) DOOR TWEETER SPEAKER IS INOPERATIVE

V1 CHECK THE LEFT REAR (LR) DOOR SPEAKER

Ignition OFF.

Operate the audio system in radio tuner AM / FM mode.

Does the Left Rear (LR) door speaker operate correctly?

Yes

GO to V2

No	GO to Pinpoint Test Q

V2 CHECK THE AUDIO SIGNAL TO THE LEFT REAR (LR) DOOR TWEETER SPEAKER

Ignition OFF.

Disconnect: Left Rear (LR) Door Tweeter Speaker C730.

Operate the audio system in radio tuner AM / FM mode.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C730-1		C730-3

Is a fluctuating AC voltage present?

Yes

INSTALL a new Left Rear (LR) door tweeter speaker.
REFER to: Rear Door Tweeter Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to V3

V3 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR TWEETER SPEAKER FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Left Rear (LR) Door Speaker C735.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C730-1		Ground
C730-3		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to V4

V4 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR TWEETER SPEAKER FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C730-1		Ground
C730-3		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to V5

No	REPAIR the circuit in question.

V5 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR TWEETER SPEAKER FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C730-1		C735-2
C730-3		C735-3

Are the resistances less than 3 ohms?

Yes

GO to V6

No	REPAIR the circuit in question.

V6 CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR TWEETER SPEAKER FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C730-1		C730-3

Is the resistance greater than 10,000 ohms?

Yes

No	REPAIR the circuit in question.

No Sound From All SYNC® Audio Sources (Bluetooth, USB , Secure Digital (SD) Card, RCA Jacks)

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Overview (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Description and Operation).
See Bluetooth Mode, Composite Audio-Video Input Mode, Secure Digital (SD) Card Mode, SYNC® System, USB Mode, ACM , APIM , and Media Hub.

Possible Sources

Customer's device
Wiring, terminals, or connectors
APIM
ACM

PINPOINT TEST W : NO SOUND FROM ALL SYNC® AUDIO SOURCES (BLUETOOTH, USB (UNIVERSAL SERIAL BUS) , SECURE DIGITAL (SD) CARD, RCA JACKS)

W1 VERIFY THE OPERATION OF THE SYNC® SYSTEM AUDIO SOURCES

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120 and RCA Adapter 105-00121, test the audio output for the RCA jacks, USB ports, and Bluetooth.

Is there poor quality, distorted, or no sound from all SYNC® audio sources?

Yes

GO to W2

If there is a concern with one or more, but not all audio sources,
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Diagnosis and Testing).
See Symptom Chart: SYNC® System, to diagnose the observed symptom.
If all audio sources operate correctly with the Multi-Media Interface Tester 105-00120 and RCA Adapter 105-00121, the concern is with the customer's device.

W2 CHECK THE AUDIO SIGNALS TO THE ACM (AUDIO FRONT CONTROL MODULE)

Operate the audio system in SYNC® mode and play an audio file.

Measure the voltage by back-probing C4821B:

Positive Lead	Measurement / Action	Negative Lead
C4821B-12		C4821B-25
C4821B-13		C4821B-26

Is a fluctuating AC voltage present?

Yes

GO to W7

GO to W3

W3 CHECK THE AUDIO CIRCUITS TO THE ACM (AUDIO FRONT CONTROL MODULE) FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C4821B.

Disconnect: APIM C2383.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2383-23		Ground
C2383-24		Ground
C2383-25		Ground
C2383-26		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to W4

W4 CHECK THE AUDIO CIRCUITS TO THE ACM (AUDIO FRONT CONTROL MODULE) FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2383-23		Ground
C2383-24		Ground
C2383-25		Ground
C2383-26		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to W5

No	REPAIR the circuit in question.

W5 CHECK THE CIRCUITS TO THE ACM (AUDIO FRONT CONTROL MODULE) FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2383-23		C4821B-12
C2383-24		C4821B-25
C2383-25		C4821B-13
C2383-26		C4821B-26

Are the resistances less than 3 ohms?

Yes

GO to W6

No	REPAIR the circuit in question.

W6 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

W7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

All SYNC® Services Features Are Inoperative Or Inaccurate (Traffic, Directions, And Information)

Normal Operation and Fault Conditions

Possible Sources

Unregistered SYNC® owner account
Unregistered or expired SYNC® Services subscription
Unregistered mobile phone number
Mobile phone being used not selected as "Active"
SYNC® Services server
APIM
GPSM

PINPOINT TEST X : ALL SYNC® SERVICES FEATURES ARE INOPERATIVE OR INACCURATE (TRAFFIC, DIRECTIONS, AND INFORMATION)

X1 VERIFY THE CUSTOMER'S SYNC® OWNER ACCOUNT AND SYNC® SERVICES REGISTRATION AND SUBSCRIPTION

Verify that the customer has a SYNC® Owner Account on www.syncmyride.com.

Verify that the customer has registered for SYNC® Services and has an active subscription.

Does the customer have a SYNC® Owner Account and an active SYNC® Services subscription?

Yes

GO to X2

If the customer does not have a SYNC® Owner Account, INFORM the customer that an account must be created in order to sign up for SYNC® Services. REFER to www.syncmyride.com.
If the customer does not have an active SYNC® Services subscription, INFORM the customer that in order for SYNC® Services to function, the subscription needs to be activated. REFER to www.syncmyride.com.

X2 VERIFY THE CUSTOMER'S REGISTERED PHONE NUMBER AND STATUS

Verify that the mobile phone being used has the correct phone number registered with SYNC® Services.

Verify that the mobile phone being used is selected as "Active" on www.syncmyride.com.

Is the customer using the registered and active mobile phone associated with the SYNC® Services account?

Yes

GO to X3

No	INFORM the customer that the correct mobile phone number must be registered on the SYNC® website and selected as "Active." REFER to www.syncmyride.com.

X3 CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

Ignition ON

Using a diagnostic scan tool, perform the APIM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the APIM ?

Yes

REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Diagnosis and Testing).
See Chart: .

GO to X4

X4 CHECK FOR GPSM (GLOBAL POSITIONING SYSTEM MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the GPSM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the GPSM ?

Yes

REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Diagnosis and Testing).
See Chart: .

GO to X5

X5 VERIFY THE CUSTOMER'S PHONE CONNECTION TO SYNC® SERVICES

Advise the customer to connect their phone to SYNC® Services. Caller ID blocking must be disabled on the customer's phone. Refer to the Owner's Literature.

Operate a SYNC® Services feature.

Verify that the phone call is placed and that the phone is connected to SYNC® Services.

Does the phone connect to SYNC® Services and operate correctly?

Yes

GO to X6

No	GO to Pinpoint Test AE

X6 OBSERVE THE SYNC® SERVICES SUBSCRIPTION COMMERCIAL

Once the customer's phone is connected to SYNC® Services, observe the subscription commercial.

Does the SYNC® Services subscription commercial repeat with no selection option?

Yes

There is a potential SYNC® Services server issue, and the problem does not reside in the vehicle's audio system. CONTACT the Ford Technical Hotline for assistance.

GO to X7

X7 CHECK THE OPERATION OF THE DIRECTIONS FROM SYNC® SERVICES

When prompted, select directions from SYNC® Services and observe the audible prompts from the audio system.

Is a single chime, audible prompt, then a short chime heard, indicating the navigation route is being sent to the vehicle?

Yes

SYNC® Services is operating correctly at this time.

If a single chime, audible prompt, then a repeating chime is heard, indicating the navigation route is being sent to the vehicle, GO to X8
If no chime or audible prompt is heard, indicating that the system was unable to locate the vehicle, there is a potential SYNC® Services server issue. The problem does not reside in the vehicle's audio system. CONTACT the Ford Technical Hotline for assistance.

X8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
TEST the system for normal operation. If the concern is still present, GO to X9

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

X9 CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the GPSM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the GPSM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Global Positioning System Module (GPSM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The SYNC® System Voice Or Tone Prompts, Text-To-Speech (TTS) Feature, Or Ringtones Are Inoperative Or Do Not Operate Correctly

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

Possible Sources

Customer's setting
Wiring, terminals, or connectors
APIM
ACM

PINPOINT TEST Y : THE SYNC® SYSTEM VOICE OR TONE PROMPTS, TEXT-TO-SPEECH (TTS) FEATURE, OR RINGTONES ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY

Y1 CHECK THE AUDIBLE PROMPT FUNCTIONALITY

Operate the audio system in radio tuner AM / FM mode.

Operate the VOICE steering wheel switch and listen for the SYNC® audible prompt.

Does the SYNC® system produce an audible prompt correctly, indicating voice recognition mode has been entered?

Yes

The system is operating correctly at this time. INSTRUCT the customer in the correct operation of the audible prompt feature. REFER to "SYNC® Voice Recognition Feature" in the Owner's Literature.

GO to Y2

Y2 CHECK THE OPERATION OF THE LOWER STEERING WHEEL SWITCHES

Operate the audio system in radio tuner AM / FM mode.

Operate the VOLUME +/-, SEEK +/-, and MUTE steering wheel switches.

Do the VOLUME +/-, SEEK +/-, and MUTE steering wheel switches operate correctly?

Yes

GO to Y3

No	GO to Pinpoint Test AF

Y3 CHECK FOR A VOLTAGE SIGNAL FROM THE APIM (SYNC MODULE)

Operate the audio system in radio tuner AM / FM mode.

While operating the VOICE steering wheel switch repeatedly, measure the voltage by back-probing C4821B:

Positive Lead	Measurement / Action	Negative Lead
C4821B-8		C4821B-21

Is a fluctuating AC voltage present each time the VOICE steering wheel switch is operated?

Yes

GO to Y8

GO to Y4

Y4 CHECK THE AUDIBLE PROMPT CIRCUITS FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C4821B.

Disconnect: APIM C2383.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4821B-8		Ground
C4821B-21		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to Y5

Y5 CHECK THE AUDIBLE PROMPT CIRCUITS FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4821B-8		Ground
C4821B-21		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to Y6

No	REPAIR the circuit in question.

Y6 CHECK THE AUDIBLE PROMPT CIRCUITS FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4821B-8		C2383-3
C4821B-21		C2383-4

Are the resistances less than 3 ohms?

Yes

GO to Y7

No	REPAIR the circuit in question.

Y7 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Y8 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Voice Recognition Is Inoperative Or Does Not Operate Correctly

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B116A:01	Handset Microphone: General Electrical Failure	Set by the APIM when a short to voltage, short to ground, or open is detected on the microphone circuits.

Possible Sources

Wiring, terminals, or connectors
Microphone
APIM

PINPOINT TEST Z : VOICE RECOGNITION IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

Z1 CHECK THE AUDIBLE PROMPT FUNCTIONALITY

Operate the audio system in radio tuner AM / FM mode.

Operate the VOICE steering wheel switch and listen for the SYNC® audible prompt.

Does the SYNC® system produce an audible prompt correctly, indicating voice recognition mode has been entered?

Yes

GO to Z3

GO to Z2

Z2 CHECK THE OPERATION OF THE LOWER STEERING WHEEL SWITCHES

Operate the audio system in radio tuner AM / FM mode.

Operate the VOLUME +/-, SEEK +/-, and MUTE steering wheel switches.

Do the VOLUME +/-, SEEK +/-, and MUTE steering wheel switches operate correctly?

Yes

GO to Pinpoint Test Y

No	GO to Pinpoint Test AF

Z3 CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: APIM C2383.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2383-12		Ground
C2383-13		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to Z4

Z4 CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR A SHORT TO GROUND

Ignition OFF.

Disconnect: Microphone C9221.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2383-12		Ground
C2383-13		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to Z5

No	REPAIR the circuit in question.

Z5 CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2383-12		C9221-2
C2383-13		C9221-3

Are the resistances less than 3 ohms?

Yes

GO to Z6

No	REPAIR the circuit in question.

Z6 CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2383-12		C2383-13

Is the resistance greater than 10,000 ohms?

Yes

GO to Z7

No	REPAIR the circuit in question.

Z7 ISOLATE THE MICROPHONE

Connect: APIM C2383.

Install a new microphone.
REFER to: Voice Microphone (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Operate the audio system in radio tuner AM / FM mode.

Operate the VOICE steering wheel switch and listen for the SYNC® audible prompt.

Speak a command to test the voice recognition for normal operation.

Is the voice recognition functioning correctly?

Yes

The system is operating correctly at this time. The concern was caused by an inoperative microphone.

GO to Z8

Z8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure they seat and latch correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

All Media Hub Functions Are Inoperative Or Do Not Operate Correctly ( USB Ports, Secure Digital (SD) Card, And RCA Jacks)

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Overview (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Description and Operation).
See Composite Audio-Video Input Mode, Secure Digital (SD) Card Mode, USB Mode, and Media Hub.

The media hub requires a power and ground circuit from the APIM to operate. Loss of power or ground disables all media hub functionality.

Possible Sources

Customer's device
Media hub
Wiring, terminals, or connectors
APIM

PINPOINT TEST AA : ALL MEDIA HUB FUNCTIONS ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY (USB (UNIVERSAL SERIAL BUS) PORTS, SECURE DIGITAL (SD) CARD, AND RCA JACKS)

AA1 CHECK FOR APIM (SYNC MODULE) BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the APIM self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the APIM ?

Yes

For U3003:16, GO to Pinpoint Test BB
For U3003:17, GO to Pinpoint Test BC

GO to AA2

AA2 RESET THE APIM (SYNC MODULE)

Remove any devices connected to the media hub.

Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.

Wait at least 2 minutes for the APIM to re-initialize.

Test the system for normal operation.

Does the system operate correctly?

Yes

The system is operating correctly at this time. The concern was corrected by performing the power reset.

GO to AA3

AA3 CHECK THE MEDIA HUB VOLTAGE SUPPLY CIRCUIT

Ignition OFF.

Disconnect: Media Hub C3618.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3618-1		Ground

Is the voltage greater than 11 volts?

Yes

GO to AA4

GO to AA5

AA4 CHECK THE MEDIA HUB GROUND CIRCUIT

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3618-1		C3618-10

Is the voltage greater than 11 volts?

Yes

INSTALL a new media hub.
REFER to: Media Hub (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to AA5

AA5 CHECK THE MEDIA HUB VOLTAGE SUPPLY CIRCUIT AND GROUND CIRCUIT FOR A SHORT TOGETHER

Ignition OFF.

Disconnect: APIM C2383.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3618-1		C3618-10

Is the resistance greater than 10,000 ohms?

Yes

GO to AA6

No	Repair the circuit in question.

AA6 CHECK THE MEDIA HUB VOLTAGE SUPPLY CIRCUIT AND GROUND CIRCUIT FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3618-1		C2383-8
C3618-10		C2383-38

Are the resistances less than 3 ohms?

Yes

GO to AA7

No	Repair the circuit in question.

AA7 CHECK THE MEDIA HUB VOLTAGE SUPPLY CIRCUIT FOR A SHORT TO GROUND

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3618-1		Ground

Is the resistance greater than 10,000 ohms?

Yes

GO to AA8

No	REPAIR the circuit.

AA8 CHECK THE MEDIA HUB GROUND CIRCUIT FOR A SHORT TO VOLTAGE

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3618-10		Ground

Is any voltage present?

Yes

REPAIR the circuit.

GO to AA9

AA9 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The USB Port(S) Is/Are Inoperative Or Does/Do Not Operate Correctly

Normal Operation and Fault Conditions

Although there are two USB ports, there is only one USB cable connecting the media hub to the APIM . The USB cable is used for data transfer, and does not supply power. The Multi-Media Interface Tester 105-00120 is powered by the USB port.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1252:11	USB Port: Circuit Short to Ground	Set by the APIM when a short to ground or over-current condition is detected in the USB cable. This can be caused by a fault in the USB cable, USB port, or by the customer's USB or Secure Digital (SD) card device.
B1252:13	USB Port: Circuit Open	Set by the APIM when an open is detected in the USB cable.

Possible Sources

Media hub
Customer's device
USB cable
APIM

PINPOINT TEST AB : THE USB (UNIVERSAL SERIAL BUS) PORT(S) IS/ARE INOPERATIVE OR DOES/DO NOT OPERATE CORRECTLY

AB1 CHECK THE USB (UNIVERSAL SERIAL BUS) PORTS FOR POWER OUTPUT

Connect: Multi-Media Interface Tester 105-00120.

Does the Multi-Media Interface Tester 105-00120 power on from both USB ports?

Yes

GO to AB2

AB2 RESET THE APIM (SYNC MODULE)

Remove any devices connected to the media hub.

Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.

Wait at least 2 minutes for the APIM to re-initialize.

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using each USB port.

Is the audio output OK for each USB port?

Yes

The system is operating correctly at this time. The concern was corrected by performing the power reset.

No	If the audio output is not OK from one USB port, INSTALL a new media hub. REFER to: Media Hub (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation). If the audio output is not OK from both USB ports, GO to AB3

AB3 CHECK THE SECURE DIGITAL (SD) CARD SLOT FUNCTIONALITY

Insert a known good Secure Digital (SD) card.

Operate the audio system in Secure Digital (SD) card mode and attempt to play an audio file.

Is the audio output OK for the Secure Digital (SD) card slot?

Yes

INSTALL a new media hub.
REFER to: Media Hub (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to AB4

AB4 CHECK THE APIM (SYNC MODULE) FOR DTC (DIAGNOSTIC TROUBLE CODE) B1252:11 OR DTC (DIAGNOSTIC TROUBLE CODE) B1252:13

Using a diagnostic scan tool, clear the APIM Diagnostic Trouble Codes (DTCs).

Perform the APIM self-test.

Is DTC B1252:11 or DTC B1252:13 present?

Yes

GO to AB5

GO to AB7

AB5 INSPECT THE USB (UNIVERSAL SERIAL BUS) CABLE, MEDIA HUB, AND APIM (SYNC MODULE)

Ignition OFF.

Disconnect: USB cable at the media hub.
REFER to: Media Hub (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Disconnect: USB cable at the APIM .
REFER to: SYNC Module [APIM] (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Inspect the USB cable ends, media hub USB connector port, and APIM USB connector port for damage. Remove any debris.

Is any damage present?

Yes

For the cable, install a new cable.
REFER to: SYNC Module [APIM] to Universal Serial Bus (USB) Port Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

For the media hub, install a new media hub.
REFER to: Media Hub (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

For the , For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

GO to AB6

AB6 CHECK EACH USB (UNIVERSAL SERIAL BUS) PORT FOR FUNCTIONALITY

Connect: USB cable at the Media Hub.

Connect: USB cable at the APIM .

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using each USB port.

Is the audio output OK for each USB port?

Yes

The system is operating correctly at this time. The concern was caused by the connector not being seated correctly.

GO to AB7

AB7 ISOLATE THE USB (UNIVERSAL SERIAL BUS) CABLE

Install a new USB cable.
REFER to: SYNC Module [APIM] to Universal Serial Bus (USB) Port Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using each USB port.

Is the audio output OK for each USB port?

Yes

The system is operating correctly at this time. The concern was caused by an inoperative cable.

GO to AB8

AB8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Secure Digital (SD) Card Slot Is Inoperative Or Does Not Operate Correctly

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1252:11	USB Port: Circuit Short to Ground	Set by the APIM when a short to ground or over-current condition is detected in the USB cable. This can be caused by a fault in the USB cable, USB port, or by the customer's USB or Secure Digital (SD) card device.
B1252:13	USB Port: Circuit Open	Set by the APIM when an open is detected in the USB cable.

Possible Sources

Customer's device
Media hub
USB cable
APIM

PINPOINT TEST AC : THE SECURE DIGITAL (SD) CARD SLOT IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

AC1 RESET THE APIM (SYNC MODULE)

Remove any devices connected to the media hub.

Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.

Wait at least 2 minutes for the APIM to re-initialize.

Insert a known good Secure Digital (SD) card.

Operate the audio system in Secure Digital (SD) card mode and attempt to play an audio file.

Is the audio output OK for the Secure Digital (SD) card slot?

Yes

The system is operating correctly at this time. The concern was corrected by performing the power reset.

GO to AC2

AC2 CHECK THE USB (UNIVERSAL SERIAL BUS) PORTS FOR FUNCTIONALITY

Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using each USB port.

Is the audio output OK for each USB port?

Yes

INSTALL a new media hub.
REFER to: Media Hub (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	If the audio output is not OK from one USB port, install a new media hub. REFER to: Media Hub (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation). If the audio output is not OK from both USB ports, GO to AC3

AC3 CHECK THE APIM (SYNC MODULE) FOR DTC (DIAGNOSTIC TROUBLE CODE) B1252:11 OR DTC (DIAGNOSTIC TROUBLE CODE) B1252:13

Using a diagnostic scan tool, clear the APIM Diagnostic Trouble Codes (DTCs).

Perform the APIM self-test.

Is DTC B1252:11 or DTC B1252:13 present?

Yes

GO to AC4

Isolate the cable. INSTALL a new cable.
REFER to: SYNC Module [APIM] to Universal Serial Bus (USB) Port Cable (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
RETEST the system for normal operation. If the concern is still present, GO to AC6

AC4 INSPECT USB (UNIVERSAL SERIAL BUS) CABLE, MEDIA HUB, AND APIM (SYNC MODULE)

Ignition OFF.

Disconnect: USB cable at the media hub.
REFER to: Media Hub (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Disconnect: USB cable at the APIM .
REFER to: SYNC Module [APIM] (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Inspect the USB cable ends, media hub USB connector port, and APIM USB connector port for damage and remove any debris.

Is any damage present?

Yes

GO to AC5

AC5 RECHECK FOR APIM (SYNC MODULE) DTC (DIAGNOSTIC TROUBLE CODE) B1252:11 OR DTC (DIAGNOSTIC TROUBLE CODE) B1252:13

Using a diagnostic scan tool, clear the APIM Diagnostic Trouble Codes (DTCs).

Perform the APIM self-test.

Is DTC B1252:11 or DTC B1252:13 present?

Yes

GO to AC6

AC6 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The RCA Jacks Are Inoperative Or Do Not Operate Correctly

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

Possible Sources

Customer's device
Wiring, terminals, or connectors
Media hub
APIM

PINPOINT TEST AD : THE RCA JACKS ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY

AD1 RESET THE APIM (SYNC MODULE)

Remove any devices connected to the media hub.

Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.

Wait at least 2 minutes for the APIM to re-initialize.

Using the Multi-Media Interface Tester 105-00120 and RCA Adapter 105-00121, attempt to play audio content using the RCA jacks.

Is the audio output OK for the RCA jacks?

Yes

The system is operating correctly at this time. The concern was corrected by performing the power reset.

GO to AD2

AD2 CHECK THE RCA CIRCUITS FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: Media Hub C3618.

Disconnect: APIM C2383.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3618-2		Ground
C3618-3		Ground
C3618-4		Ground
C3618-5		Ground
C3618-6		Ground
C3618-9		Ground
C3618-11		Ground
C3618-12		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to AD3

AD3 CHECK THE RCA CIRCUITS FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3618-2		Ground
C3618-3		Ground
C3618-4		Ground
C3618-5		Ground
C3618-6		Ground
C3618-9		Ground
C3618-11		Ground
C3618-12		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to AD4

No	REPAIR the circuit in question.

AD4 CHECK THE RCA CIRCUITS FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C3618-2		C2383-36
C3618-3		C2383-34
C3618-4		C2383-9
C3618-5		C2383-10
C3618-6		C2383-11
C3618-9		C2383-35
C3618-11		C2383-28
C3618-12		C2383-29

Are the resistances less than 3 ohms?

Yes

INSTALL a new media hub.
REFER to: Media Hub (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).
RETEST the system for normal operation. If the concern is still present, GO to AD5

No	REPAIR the circuit in question.

AD5 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Unable To Pair Bluetooth Device

Normal Operation and Fault Conditions

Possible Sources

Incompatible Bluetooth device
APIM

PINPOINT TEST AE : UNABLE TO PAIR BLUETOOTH DEVICE

AE1 CHECK THE BLUETOOTH CONNECTION

NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases all the phone book and call histories, and deletes any devices paired with the SYNC® system.

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, connect to the SYNC® system using Bluetooth. Follow the tool instructions.

Using a diagnostic scan tool, view the APIM Parameter Identifications (PIDs).

Monitor the Bluetooth device paired PID (BT_PAIR) and the Bluetooth device connected PID (BT_CONN).

Do the Parameter Identifications (PIDs) both read "Yes"?

Yes

The SYNC® system is operating correctly at this time. CARRY OUT a SYNC® system Master Reset. REFER to the Owner's Literature. REVIEW the pairing process with the customer. If the customer's device still does not pair, the fault is with the customer's device.

GO to AE2

AE2 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The RH Lower Steering Wheel Switches Are Inoperative Or Do Not Operate Correctly

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Description and Operation).
See Steering Wheel Switch Function and Steering Wheel Switches.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1380:09	Steering Wheel Right Switch Pack: Component Failure	Set by the SCCM when the RH lower or upper steering wheel switch is stuck for more than 2 minutes during normal operation.
B1380:11	Steering Wheel Right Switch Pack: Circuit Short To Ground	Set by the SCCM when a short to ground is detected on the RH lower or upper steering wheel switch circuits.
B1380:17	Steering Wheel Right Switch Pack: Circuit Voltage Above Threshold	Set by the SCCM when a short to voltage is detected on the RH lower or upper steering wheel switch circuits.

Possible Sources

Steering wheel switch
Wiring, terminals, or connectors
Clockspring
SCCM

PINPOINT TEST AF : THE RH (RIGHT-HAND) LOWER STEERING WHEEL SWITCHES ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY

AF1 CHECK THE RH (RIGHT-HAND) LOWER STEERING WHEEL SWITCH PARAMETER IDENTIFICATIONS (PIDS)

Ignition ON.

Using a diagnostic scan tool, view the SCCM Parameter Identifications (PIDs).

Monitor the steering wheel switch Parameter Identifications (PIDs) while pressing each RH lower steering wheel switch.
- Voice (SW_VOICE)
- Mute (SW_MUTE)
- Volume + (SW_VOLUP)
- Volume - (SW_VOLDOWN)
- Seek-/Phone (SW_SEEKMINUS)/(SW_PHONE)
- Seek+/End (SW_SEEKPLUS)/(SW_END)

Do the PID values agree with the switch positions?

Yes

GO to AF10

If one or more, but not all values are incorrect or always read one particular switch position, INSTALL a new lower steering wheel switch.
REFER to: Steering Wheel Multifunction Switch (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).

If all values are incorrect or always read one particular switch position, GO to AF2

AF2 CHECK FOR IPC (INSTRUMENT PANEL CLUSTER) DTC (DIAGNOSTIC TROUBLE CODE) U0212:00

Ignition ON.

Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) from the IPC .

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, perform the IPC self-test.

Is DTC U0212:00 set in the IPC ?

Yes

REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See Chart: .

GO to AF3

AF3 CHECK FOR VOLTAGE FROM THE SCCM (STEERING COLUMN CONTROL MODULE)

WARNING: Turn the ignition OFF and wait one minute to deplete the backup power supply. Failure to follow this instruction may result in serious personal injury or death in the event of an accidental deployment.

Ignition OFF.

Remove the driver airbag.
REFER to: Driver Airbag (501-20B Supplemental Restraint System, Removal and Installation).

Disconnect: RH Lower Steering Wheel Switch C2367.

Disconnect: LH Lower Steering Wheel Switch C2366.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2367-2		C2367-4
C2367-3		C2367-4
C2367-5		C2367-4

Is approximately 5 volts present?

Yes

INSTALL a new lower steering wheel switch.
REFER to: Steering Wheel Multifunction Switch (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).

GO to AF4

AF4 CHECK THE STEERING WHEEL HARNESS FOR A SHORT TO GROUND

Ignition OFF.

Disconnect: Clockspring C218B.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2367-2		Ground
C2367-3		Ground
C2367-4		Ground
C2367-5		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to AF5

No	INSTALL a new steering wheel. REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).

AF5 CHECK THE STEERING WHEEL HARNESS FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2367-2		C218B-6
C2367-3		C218B-7
C2367-4		C218B-16
C2367-5		C218B-15

Are the resistances less than 3 ohms?

Yes

GO to AF6

No	INSTALL a new steering wheel. REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).

AF6 CHECK THE STEERING WHEEL HARNESS FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2367-2		C2367-3
C2367-2		C2367-4
C2367-2		C2367-5
C2367-3		C2367-4
C2367-3		C2367-5
C2367-4		C2367-5

Are the resistances greater than 10,000 ohms?

Yes

GO to AF7

No	INSTALL a new steering wheel. REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).

AF7 CHECK THE CLOCKSPRING FOR A SHORT TO GROUND

Connect: Clockspring C218B.

Disconnect: Clockspring C218C.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2367-2		Ground
C2367-3		Ground
C2367-4		Ground
C2367-5		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to AF8

No	INSTALL a new clockspring. REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).

AF8 CHECK THE CLOCKSPRING FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2367-2		C218C-5
C2367-3		C218C-7
C2367-4		C218C-10
C2367-5		C218C-8

Are the resistances less than 3 ohms?

Yes

GO to AF9

No	INSTALL a new clockspring. REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).

AF9 CHECK THE CLOCKSPRING FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2367-2		C2367-3
C2367-2		C2367-4
C2367-2		C2367-5
C2367-3		C2367-4
C2367-3		C2367-5
C2367-4		C2367-5

Are the resistances greater than 10,000 ohms?

Yes

GO to AF10

No	INSTALL a new clockspring. REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).

AF10 CHECK FOR CORRECT SCCM (STEERING COLUMN CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the SCCM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the SCCM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Steering Column Control Module (SCCM) (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The RH Upper Steering Wheel Switches Are Inoperative Or Do Not Operate Correctly

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1380:09	Steering Wheel Right Switch Pack: Component Failure	Set by the SCCM when the RH lower or upper steering wheel switch is stuck for more than 2 minutes during normal operation.
B1380:11	Steering Wheel Right Switch Pack: Circuit Short To Ground	Set by the SCCM when a short to ground is detected on the RH lower or upper steering wheel switch circuits.
B1380:17	Steering Wheel Right Switch Pack: Circuit Voltage Above Threshold	Set by the SCCM when a short to voltage is detected on the RH lower or upper steering wheel switch circuits.

Possible Sources

Steering wheel switch
Wiring, terminals, or connectors
Clockspring
SCCM

PINPOINT TEST AG : THE RH (RIGHT-HAND) UPPER STEERING WHEEL SWITCHES ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY

AG1 CHECK THE RH (RIGHT-HAND) UPPER STEERING WHEEL SWITCH PARAMETER IDENTIFICATIONS (PIDS)

Ignition ON.

Using a diagnostic scan tool, view the SCCM Parameter Identifications (PIDs).

Monitor the steering wheel switch Parameter Identifications (PIDs) while pressing each RH upper steering wheel switch.
- Up (R_CURS_UP)
- Left (R_CURS_LFT)
- Down (R_CURS_DWN)
- Right (R_CURS_RGT)
- Ok (R_CURS_OK)

Do the PID values agree with the switch positions?

Yes

GO to AG13

If one or more, but not all values are incorrect or always read one particular switch position, INSTALL a new upper steering wheel switch.
REFER to: Steering Wheel Multifunction Switch (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).

If all values are incorrect or always read one particular switch position, GO to AG2

AG2 CHECK FOR IPC (INSTRUMENT PANEL CLUSTER) DTC (DIAGNOSTIC TROUBLE CODE) U0212:00

Ignition ON.

Using a diagnostic scan tool, clear the DTCs from the IPC .

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, perform the IPC self-test.

Is DTC U0212:00 set in the IPC ?

Yes

REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See Chart: .

GO to AG3

AG3 CHECK FOR VOLTAGE FROM THE SCCM (STEERING COLUMN CONTROL MODULE)

Ignition OFF.

Remove the driver airbag.
REFER to: Driver Airbag (501-20B Supplemental Restraint System, Removal and Installation).

Disconnect: RH Upper Steering Wheel Switch C2999.

Disconnect: LH Upper Steering Wheel Switch C2998.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2999-2		C2999-3

Is approximately 5 volts present?

Yes

INSTALL a new upper steering wheel switch.
REFER to: Steering Wheel Multifunction Switch (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).

GO to AG4

AG4 CHECK THE AIRBAG HARNESS FOR A SHORT TO GROUND

Disconnect: Inline C2606.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2999-2		Ground
C2999-3		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to AG5

No	INSTALL a new driver airbag. REFER to: Driver Airbag (501-20B Supplemental Restraint System, Removal and Installation).

AG5 CHECK THE AIRBAG HARNESS FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2999-2		C2606-2
C2999-3		C2606-4

Are the resistances less than 3 ohms?

Yes

GO to AG6

No	INSTALL a new driver airbag. REFER to: Driver Airbag (501-20B Supplemental Restraint System, Removal and Installation).

AG6 CHECK THE AIRBAG HARNESS FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2999-2		C2999-3

Is the resistance greater than 10,000 ohms?

Yes

GO to AG7

No	INSTALL a new driver airbag. REFER to: Driver Airbag (501-20B Supplemental Restraint System, Removal and Installation).

AG7 CHECK THE STEERING WHEEL HARNESS FOR A SHORT TO GROUND

Connect: Inline C2606.

Disconnect: Clockspring C218B.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2999-2		Ground
C2999-3		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to AG8

No	INSTALL a new steering wheel. REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).

AG8 CHECK THE STEERING WHEEL HARNESS FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2999-2		C218B-14
C2999-3		C218B-16

Are the resistances less than 3 ohms?

Yes

GO to AG9

No	INSTALL a new steering wheel. REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).

AG9 CHECK THE STEERING WHEEL HARNESS FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2999-2		C2999-3

Is the resistance greater than 10,000 ohms?

Yes

GO to AG10

No	INSTALL a new steering wheel. REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).

AG10 CHECK THE CLOCKSPRING FOR A SHORT TO GROUND

Connect: Clockspring C218B.

Disconnect: Clockspring C218C.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2999-2		Ground
C2999-3		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to AG11

No	INSTALL a new clockspring. REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).

AG11 CHECK THE CLOCKSPRING FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2999-2		C218C-6
C2999-3		C218C-10

Are the resistances less than 3 ohms?

Yes

GO to AG12

No	INSTALL a new clockspring. REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).

AG12 CHECK THE CLOCKSPRING FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2999-2		C2999-3

Is the resistance greater than 10,000 ohms?

Yes

GO to AG13

No	INSTALL a new clockspring. REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).

AG13 CHECK FOR CORRECT SCCM (STEERING COLUMN CONTROL MODULE) APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the SCCM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the SCCM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Steering Column Control Module (SCCM) (211-05 Steering Wheel and Column Electrical Components, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Audio System Does Not Operate Correctly From The FCIM

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Overview (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Description and Operation).
See Accessory Delay Feature, Audio Extended Play, and FCIM .

Possible Source

FCIM

PINPOINT TEST AH : THE AUDIO SYSTEM DOES NOT OPERATE CORRECTLY FROM THE FCIM (FRONT CONTROLS INTERFACE MODULE)

AH1 CHECK THE FDIM (FRONT DISPLAY INTERFACE MODULE) OPERATION

Verify the FDIM screen operation.

Does the FDIM operate correctly?

Yes

GO to AH2

No	GO to Pinpoint Test AJ

AH2 VERIFY THAT THE ACM (AUDIO FRONT CONTROL MODULE) , APIM (SYNC MODULE) , DACMC (DIGITAL AUDIO CONTROL MODULE C) , FCIM (FRONT CONTROLS INTERFACE MODULE) , AND GFM (GENERIC FUNCTION MODULE) ( CD (COMPACT DISC) PLAYER) PASS THE NETWORK TEST

Using a diagnostic scan tool, perform the network test.

Did the ACM , APIM , DACMC , FCIM , and GFM ( CD player) pass the network test?

Yes

GO to AH3

If the failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The Does Not Respond To The Diagnostic Scan Tool.
If the failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The Does Not Respond To The Diagnostic Scan Tool.
If the failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The Does Not Respond To The Diagnostic Scan Tool.
If the failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The Does Not Respond To The Diagnostic Scan Tool.
If the ( player) failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The Does Not Respond To The Diagnostic Scan Tool.

AH3 RESET THE AUDIO SYSTEM MODULES AND RECHECK THE FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION

Disconnect the battery for 1 minute, then reconnect it.

Turn the infotainment system on.

Test the FCIM for normal operation.

Does the FCIM operate correctly?

Yes

The is operating correctly at this time. The concern was corrected by resetting the audio system modules.

GO to AH4

AH4 RETRIEVE THE ACM (AUDIO FRONT CONTROL MODULE) , APIM (SYNC MODULE) , DACMC (DIGITAL AUDIO CONTROL MODULE C) , FCIM (FRONT CONTROLS INTERFACE MODULE) , AND GFM (GENERIC FUNCTION MODULE) ( CD (COMPACT DISC) PLAYER) DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- APIM
- DACMC
- FCIM
- GFM ( CD player)

Are any Diagnostic Trouble Codes (DTCs) present in the ACM , APIM , DACMC , FCIM , or GFM ( CD player) ?

Yes

For Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Diagnosis and Testing).
See Chart: .
For Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Diagnosis and Testing).
See Chart: .
For Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Diagnosis and Testing).
See Chart: .
For Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Diagnosis and Testing).
See Chart: .
For ( player) Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Diagnosis and Testing).
See Chart: ( Player).

GO to AH5

AH5 CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the FCIM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the FCIM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. Address the root cause of any connector or pin issues.

The CD Player Is Inoperative Or Does Not Operate Correctly

Normal Operation and Fault Conditions

Possible Sources

CD
Wiring, terminals, or connectors
GFM ( CD Player)
ACM

PINPOINT TEST AI : THE CD (COMPACT DISC) PLAYER IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

AI1 INSPECT THE CD (COMPACT DISC)

Insert a known good CD .

Operate the audio system in CD mode and attempt to play an audio file.

Is the audio output OK for the CD player?

Yes

The system is operating correctly at this time. INSPECT the customer's for scratches, fingerprints, a loose paper label, incorrect format, or damage.

GO to AI2

AI2 VERIFY THAT THE GFM (GENERIC FUNCTION MODULE) ( CD (COMPACT DISC) PLAYER) PASSES THE NETWORK TEST

Using a diagnostic scan tool, perform the network test.

Did the GFM ( CD player) pass the network test?

Yes

GO to AI3

No	REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing). See The GFM Does Not Respond To The Diagnostic Scan Tool.

AI3 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U1018:00 SET IN THE APIM (SYNC MODULE)

Using a diagnostic scan tool, perform the APIM self-test.

Is DTC U1018:00 set in the APIM ?

Yes

GO to Pinpoint Test BA

GO to AI4

AI4 CHECK THE AUDIO SIGNALS TO THE ACM (AUDIO FRONT CONTROL MODULE)

Insert a known good CD .

Operate the audio system in CD mode and attempt to play an audio file.

Measure the voltage by back-probing C4821B:

Positive Lead	Measurement / Action	Negative Lead
C4821B-10		C4821B-23
C4821B-11		C4821B-24

Is a fluctuating AC voltage present?

Yes

GO to AI9

GO to AI5

AI5 CHECK THE AUDIO CIRCUITS TO THE ACM (AUDIO FRONT CONTROL MODULE) FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: ACM C4821B.

Disconnect: GFM ( CD Player) C2611.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2611-3		Ground
C2611-4		Ground
C2611-8		Ground
C2611-9		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to AI6

AI6 CHECK THE AUDIO CIRCUITS TO THE ACM (AUDIO FRONT CONTROL MODULE) FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2611-3		Ground
C2611-4		Ground
C2611-8		Ground
C2611-9		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to AI7

No	REPAIR the circuit in question.

AI7 CHECK THE CIRCUITS TO THE ACM (AUDIO FRONT CONTROL MODULE) FOR AN OPEN

Measure:

Positive Lead	Measurement / Action	Negative Lead
C2611-3		C4821B-11
C2611-4		C4821B-24
C2611-8		C4821B-10
C2611-9		C4821B-23

Are the resistances less than 3 ohms?

Yes

GO to AI8

No	REPAIR the circuit in question.

AI8 CHECK FOR CORRECT GFM (GENERIC FUNCTION MODULE) ( CD (COMPACT DISC) PLAYER) OPERATION

Ignition OFF.

Disconnect and inspect the GFM ( CD player) connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the GFM ( CD player) connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ( player).
REFER to: Compact Disc (CD) Player (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

AI9 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The FDIM Touchscreen Is Inoperative Or Does Not Operate Correctly

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B108E:01	Display: General Electrical Failure	Set by the APIM when an error is detected in the touch sensing ability of the FDIM .
U0162:00	Lost Communication With Navigation Display Module: No Sub Type Information	Set by the APIM when communication is missing from the FDIM for more than 1 second with the ignition in RUN.

Possible Sources

FDIM
Uncalibrated touchscreen
APIM

PINPOINT TEST AJ : THE FDIM (FRONT DISPLAY INTERFACE MODULE) TOUCHSCREEN IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

AJ1 OBSERVE THE FDIM (FRONT DISPLAY INTERFACE MODULE) SCREEN

Ignition ON.

Verify the FDIM operation.

Is the FDIM screen completely inoperative or blank?

Yes

GO to AJ2

GO to AJ4

AJ2 VERIFY THAT THE APIM (SYNC MODULE) PASSES THE NETWORK TEST

Using a diagnostic scan tool, perform the network test.

Did the APIM pass the network test?

Yes

GO to AJ3

No	REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing). See The APIM Does Not Respond To The Diagnostic Scan Tool.

AJ3 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0162:00 SET IN THE APIM (SYNC MODULE)

Using a diagnostic scan tool, perform the APIM self-test.

Is DTC U0162:00 set in the APIM ?

Yes

INSTALL a new .
REFER to: Front Display Interface Module (FDIM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to AJ6

AJ4 VERIFY THE TOUCHSCREEN RESPONDS TO TOUCH COMMANDS

While pressing each tab of the 4 corners on the FDIM , observe the touchscreen operation.

Does the FDIM respond correctly when each tab is pressed?

Yes

VERIFY the customer's concern and the steps to reproduce the inoperative state. If the inoperative state is not duplicated, the system is operating correctly at this time. INFORM the customer on the operation of the display.

GO to AJ5

AJ5 ENSURE THE TOUCHSCREEN IS CALIBRATED

Calibrate the touchscreen.
REFER to: Touchscreen Calibration (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, General Procedures).

Verify the touchscreen operation.

Does the FDIM touchscreen respond correctly?

Yes

The system is operating correctly at this time. The concern was a result of the touchscreen not being calibrated.

GO to AJ6

AJ6 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) B108E:01 SET IN THE APIM (SYNC MODULE)

Using a diagnostic scan tool, perform the APIM self-test.

Is DTC B108E:01 set in the APIM ?

Yes

INSTALL a new .
REFER to: Front Display Interface Module (FDIM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

GO to AJ7

AJ7 RESET THE APIM (SYNC MODULE) AND RECHECK THE SYSTEM OPERATION

NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases all the phone book and call histories, and deletes any devices paired with the SYNC® system.

Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.

Wait at least 2 minutes for the APIM to re-initialize.

Turn the infotainment system on.

While pressing each tab of the 4 corners on the FDIM , observe the touchscreen operation.

Does the touchscreen operate correctly?

Yes

The is operating correctly at this time. PERFORM a SYNC® system Master Reset. REFER to the Owner's Literature.

GO to AJ8

AJ8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

Navigation Is Inoperative

Normal Operation and Fault Conditions

Removal of the map data Secure Digital (SD) card results in loss of navigation while the card is removed. This is normal operation.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B1215:00	External Memory Card: No Sub Type Information	Set by the APIM when the map data Secure Digital (SD) card is missing.

Possible Sources

Map data Secure Digital (SD) card not present, not fully seated, or damaged
Media hub
GPSM

PINPOINT TEST AK : NAVIGATION IS INOPERATIVE

AK1 CHECK THE USB (UNIVERSAL SERIAL BUS) PORTS FOR POWER OUTPUT

Connect: Multi-Media Interface Tester 105-00120.

Does the Multi-Media Interface Tester 105-00120 power on from both USB ports?

Yes

GO to AK2

AK2 RESET THE APIM (SYNC MODULE) AND VERIFY THE OPERATION OF THE USB (UNIVERSAL SERIAL BUS) CABLE

Remove any devices connected to the media hub.

Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.

Wait at least 2 minutes for the APIM to re-initialize.

Connect: Multi-Media Interface Tester 105-00120.

Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using each USB port.

Is the audio output OK for each USB port?

Yes

GO to AK3

AK3 CHECK THE NAVIGATION SYSTEM OPERATION

Verify the navigation system operation.

Does the FDIM display "SD CARD FAULT?"

Yes

GO to AK4

GO to AK6

AK4 VERIFY THE MAP DATA SECURE DIGITAL (SD) CARD IS PRESENT

Check for the presence of a map data Secure Digital (SD) card in the media hub Secure Digital (SD) slot.

Is the map data Secure Digital (SD) card present and fully seated?

Yes

GO to AK5

No	INSTALL the map data Secure Digital (SD) card. TEST the system for normal operation.

AK5 INSPECT THE MAP DATA SECURE DIGITAL (SD) CARD

Remove the map data Secure Digital (SD) card.

Inspect the map data Secure Digital (SD) card for damage.

Is any damage present?

Yes

INSTALL a new map data Secure Digital (SD) card.

GO to AK6

AK6 VERIFY THAT THE GPSM (GLOBAL POSITIONING SYSTEM MODULE) PASSES THE NETWORK TEST

Using a diagnostic scan tool, perform the network test.

Did the GPSM pass the network test?

Yes

GO to AK7

No	REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing). See The GPSM Does Not Respond To The Diagnostic Scan Tool.

AK7 RETRIEVE THE DIAGNOSTIC TROUBLE CODES (DTCS) FROM THE APIM (SYNC MODULE) AND GPSM (GLOBAL POSITIONING SYSTEM MODULE)

Using a diagnostic scan tool, perform the self-test for the following modules:
- APIM
- GPSM

Are any Diagnostic Trouble Codes (DTCs) present in the APIM or GPSM ?

Yes

GO to AK8

AK8 CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the GPSM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the GPSM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Global Positioning System Module (GPSM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Compass Is Inoperative Or Does Not Operate Correctly

Normal Operation and Fault Conditions

Possible Source

GPSM

PINPOINT TEST AL : THE COMPASS IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY

AL1 VERIFY THAT THE APIM (SYNC MODULE) AND GPSM (GLOBAL POSITIONING SYSTEM MODULE) PASS THE NETWORK TEST

Using a diagnostic scan tool, perform the network test.

Did the APIM and GPSM pass the network test?

Yes

GO to AL2

AL2 RETRIEVE THE APIM (SYNC MODULE) AND GPSM (GLOBAL POSITIONING SYSTEM MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- APIM
- GPSM

Are any Diagnostic Trouble Codes (DTCs) present in the APIM or GPSM ?

Yes

GO to AL3

AL3 CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the GPSM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the GPSM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Global Positioning System Module (GPSM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

The Warning Chimes Only Sound From The IPC

PINPOINT TEST AM : THE WARNING CHIMES ONLY SOUND FROM THE IPC (INSTRUMENT PANEL CLUSTER)

AM1 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- APIM
- DACMC

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , or DACMC ?

Yes

For U3003:16, GO to Pinpoint Test BB
For U3003:17, GO to Pinpoint Test BC

GO to AM2

AM2 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00

Review the recorded results from the self-test.

Is DTC U0155:00 set in the ACM , APIM , or DACMC ?

Yes

GO to Pinpoint Test AT

GO to AM3

AM3 CHECK FOR SPEAKER DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- DACMC

Are any speaker Diagnostic Trouble Codes (DTCs) recorded in the ACM or DACMC ?

Yes

GO to AM4

AM4 CHECK FOR CORRECT AUDIO SYSTEM OPERATION

Ignition ON.

Operate the audio system in radio tuner AM / FM mode.

Does the audio system operate correctly?

Yes

REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See Symptom Chart: Warning Chimes.

No	Diagnose any other audio system Diagnostic Trouble Codes (DTCs). REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Diagnosis and Testing).

B116A:01

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Overview (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Description and Operation).
See Active Noise Control, DACMC , and Noise Cancellation Microphones.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B116A:01	Handset Microphone: General Electrical Failure	Set by the DACMC when a failure is detected on the Left Front (LF) (non- HEV ) or overhead console ( HEV ) active noise control microphone circuits.

Possible Sources

Wiring, terminals, or connectors
Left Front (LF) (non- HEV ) or overhead console ( HEV ) active noise control microphone
DACMC

PINPOINT TEST AN : B116A:01

AN1 CHECK THE LEFT FRONT (LF) (NON-HEV (HYBRID ELECTRIC VEHICLE) ) OR OVERHEAD CONSOLE ( HEV (HYBRID ELECTRIC VEHICLE) ) ACTIVE NOISE CONTROL MICROPHONE CIRCUITS FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: DACMC C4820A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-5		Ground
C4820A-15		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to AN2

AN2 CHECK THE LEFT FRONT (LF) (NON-HEV (HYBRID ELECTRIC VEHICLE) ) OR OVERHEAD CONSOLE ( HEV (HYBRID ELECTRIC VEHICLE) ) ACTIVE NOISE CONTROL MICROPHONE CIRCUITS FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-5		Ground
C4820A-15		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to AN3

No	REPAIR the circuit in question.

AN3 CHECK THE LEFT FRONT (LF) (NON-HEV (HYBRID ELECTRIC VEHICLE) ) OR OVERHEAD CONSOLE ( HEV (HYBRID ELECTRIC VEHICLE) ) ACTIVE NOISE CONTROL MICROPHONE CIRCUITS FOR AN OPEN

Disconnect: Left Front (LF) (non- HEV ) or Overhead Console ( HEV ) Active Noise Control Microphone C9228.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-5		C9228-1
C4820A-15		C9228-2

Are the resistances less than 3 ohms?

Yes

GO to AN4

No	REPAIR the circuit in question.

AN4 CHECK THE LEFT FRONT (LF) (NON-HEV (HYBRID ELECTRIC VEHICLE) ) OR OVERHEAD CONSOLE ( HEV (HYBRID ELECTRIC VEHICLE) ) ACTIVE NOISE CONTROL MICROPHONE CIRCUITS FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-5		C4820A-15

Is the resistance greater than 10,000 ohms?

Yes

GO to AN5

No	REPAIR the circuit in question.

AN5 ISOLATE THE LEFT FRONT (LF) (NON-HEV (HYBRID ELECTRIC VEHICLE) ) OR OVERHEAD CONSOLE ( HEV (HYBRID ELECTRIC VEHICLE) ) ACTIVE NOISE CONTROL MICROPHONE

Connect: DACMC C4820A.

Install a new Left Front (LF) (non- HEV ) or overhead console ( HEV ) active noise control microphone.
REFER to: Noise Cancellation Microphone (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) from the DACMC .

Ignition OFF.

Ignition ON.

Wait at least 5 seconds

Using a diagnostic scan tool, perform the DACMC self-test.

Is DTC B116A:01 still present in the DACMC ?

Yes

GO to AN6

No	The system is operating correctly at this time. The concern was caused by an inoperative active noise control microphone.

AN6 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

B117A:01

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Overview (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Description and Operation).
See Active Noise Control, DACMC , and Noise Cancellation Microphones.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B117A:01	Backup Microphone: General Electrical Failure	Set by the DACMC when a failure is detected on the Right Front (RF) active noise control microphone circuits.

Possible Sources

Wiring, terminals, or connectors
Right Front (RF) active noise control microphone
DACMC

PINPOINT TEST AO : B117A:01

AO1 CHECK THE RIGHT FRONT (RF) ACTIVE NOISE CONTROL MICROPHONE CIRCUITS FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: DACMC C4820A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-6		Ground
C4820A-16		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to AO2

AO2 CHECK THE RIGHT FRONT (RF) ACTIVE NOISE CONTROL MICROPHONE CIRCUITS FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-6		Ground
C4820A-16		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to AO3

No	REPAIR the circuit in question.

AO3 CHECK THE RIGHT FRONT (RF) ACTIVE NOISE CONTROL MICROPHONE CIRCUITS FOR AN OPEN

Disconnect: Right Front (RF) Active Noise Control Microphone C9227.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-6		C9227-1
C4820A-16		C9227-2

Are the resistances less than 3 ohms?

Yes

GO to AO4

No	REPAIR the circuit in question.

AO4 CHECK THE RIGHT FRONT (RF) ACTIVE NOISE CONTROL MICROPHONE CIRCUITS FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-6		C4820A-16

Is the resistance greater than 10,000 ohms?

Yes

GO to AO5

No	REPAIR the circuit in question.

AO5 ISOLATE THE RIGHT FRONT (RF) ACTIVE NOISE CONTROL MICROPHONE

Connect: DACMC C4820A.

Install a new Right Front (RF) active noise control microphone.
REFER to: Noise Cancellation Microphone (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) from the DACMC .

Ignition OFF.

Ignition ON.

Wait at least 5 seconds

Using a diagnostic scan tool, perform the DACMC self-test.

Is DTC B117A:01 still present in the DACMC ?

Yes

GO to AO6

No	The system is operating correctly at this time. The concern was caused by an inoperative active noise control microphone.

AO6 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

B13F5:01

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Information and Entertainment System - Overview (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Description and Operation).
See Active Noise Control, DACMC , and Noise Cancellation Microphones.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
B13F5:01	Backup Microphone: General Electrical Failure	Set by the DACMC when a failure is detected on the rear active noise control microphone circuits.

Possible Sources

Wiring, terminals, or connectors
Rear active noise control microphone
DACMC

PINPOINT TEST AP : B13F5:01

AP1 CHECK THE REAR ACTIVE NOISE CONTROL MICROPHONE CIRCUITS FOR A SHORT TO VOLTAGE

Ignition OFF.

Disconnect: DACMC C4820A.

Ignition ON.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-8		Ground
C4820A-18		Ground

Is any voltage present?

Yes

REPAIR the circuit in question.

GO to AP2

AP2 CHECK THE REAR ACTIVE NOISE CONTROL MICROPHONE CIRCUITS FOR A SHORT TO GROUND

Ignition OFF.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-8		Ground
C4820A-18		Ground

Are the resistances greater than 10,000 ohms?

Yes

GO to AP3

No	REPAIR the circuit in question.

AP3 CHECK THE REAR ACTIVE NOISE CONTROL MICROPHONE CIRCUITS FOR AN OPEN

Disconnect: Rear Active Noise Control Microphone C9225.

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-8		C9225-1
C4820A-18		C9225-2

Are the resistances less than 3 ohms?

Yes

GO to AP4

No	REPAIR the circuit in question.

AP4 CHECK THE REAR ACTIVE NOISE CONTROL MICROPHONE CIRCUITS FOR A SHORT TOGETHER

Measure:

Positive Lead	Measurement / Action	Negative Lead
C4820A-8		C4820A-18

Is the resistance greater than 10,000 ohms?

Yes

GO to AP5

No	REPAIR the circuit in question.

AP5 ISOLATE THE REAR ACTIVE NOISE CONTROL MICROPHONE

Connect: DACMC C2488A.

Install a new rear active noise control microphone.
REFER to: Noise Cancellation Microphone (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) from the DACMC .

Ignition OFF.

Ignition ON.

Wait at least 5 seconds

Using a diagnostic scan tool, perform the DACMC self-test.

Is DTC B13F5:01 still present in the DACMC ?

Yes

GO to AP6

No	The system is operating correctly at this time. The concern was caused by an inoperative active noise control microphone.

AP6 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0100:00

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0100:00	Lost Communication with ECM/PCM "A": No Sub Type Information	Set by the APIM , DACMC , and GPSM when network messages are missing from the PCM for more than 5 seconds with the ignition in RUN.

Possible Source

PINPOINT TEST AQ : U0100:00

AQ1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify if there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AQ2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AQ2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0100:00

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0100:00 set in the APIM , DACMC , or GPSM ?

Yes

GO to AQ3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AQ3 CHECK THE PCM (POWERTRAIN CONTROL MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the PCM self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the PCM ?

Yes

For P0562 or P0563 set for vehicles with 2.0L EcoBoost (184kW/250PS) - MI4 or 3.7L Duratec (227kW/301PS),
REFER to: Charging System (414-00 Charging System - General Information, Diagnosis and Testing).
See Chart.
For P0562 or P0563 set for vehicles with 2.0L Duratec - Hybrid (96kW/130PS), REFER to: Direct Current/Direct Current (DC/DC) Converter Control Module (414-05 Voltage Converter/Inverter, Diagnosis and Testing). See Chart.

GO to AQ4

AQ4 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- APIM
- DACMC
- GPSM

Are low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the APIM , DACMC , or GPSM ?

Yes

For U3003:16, GO to Pinpoint Test BB
For U3003:17, GO to Pinpoint Test BC

GO to AQ5

AQ5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0100:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0100:00 set in more than one module?

Yes

GO to AQ6

If there is an observable symptom,
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Diagnosis and Testing).
See Symptom Chart: General Audio System.
If there is no observable symptom, the system is operating correctly at this time. The may have been set due to high network traffic or an intermittent fault condition.

AQ6 CHECK FOR CORRECT PCM (POWERTRAIN CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the PCM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the PCM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
For vehicles with 2.0L EcoBoost (184kW/250PS) - MI4,
REFER to: Powertrain Control Module (PCM) (303-14B Electronic Engine Controls - 2.0L EcoBoost (184kW/250PS) - MI4, Removal and Installation).

For vehicles with 2.0L Duratec - Hybrid (96kW/130PS), REFER to: Powertrain Control Module (PCM) (303-14 Electronic Engine Controls - 2.0L Duratec - Hybrid (96kW/130PS), Removal and Installation).
For vehicles with 3.7L Duratec (227kW/301PS),
REFER to: Powertrain Control Module (PCM) (303-14B Electronic Engine Controls - 2.0L EcoBoost (184kW/250PS) - MI4, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0140:00

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0140:00	Lost Communication With Body Control Module: No Sub Type Information	Set by the APIM , DACMC , FCIM , and GPSM when network messages are missing from the BCM for more than 5 seconds with the ignition in RUN.

Possible Source

PINPOINT TEST AR : U0140:00

AR1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify if there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AR2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AR2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0140:00

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0140:00 set in the APIM , DACMC , FCIM , or GPSM ?

Yes

GO to AR3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AR3 CHECK THE BCM (BODY CONTROL MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the BCM self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the BCM ?

Yes

For U3006:16,
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
See U3006:16.
For U3006:17,
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
See U3006:17.
For U3006:1C,
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
See U3006:1C.

GO to AR4

AR4 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- APIM
- DACMC
- FCIM
- GPSM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the APIM , DACMC , FCIM , or GPSM ?

Yes

For U3003:16, GO to Pinpoint Test BB
For U3003:17, GO to Pinpoint Test BC

GO to AR5

AR5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0140:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0140:00 set in more than one module?

Yes

GO to AR6

AR6 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the BCM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the BCM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0151:00

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0151:00	Lost Communication With Restraints Control Module: No Sub Type Information	Set by the APIM and FCIM when the airbag deployment notification message from the RCM is missing for more than 5 seconds with the ignition in RUN.

Possible Source

PINPOINT TEST AS : U0151:00

AS1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AS2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AS2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0151:00

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0151:00 set in the APIM or FCIM ?

Yes

GO to AS3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AS3 CHECK THE RCM (RESTRAINTS CONTROL MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the RCM self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the RCM ?

Yes

For U3003:16,
REFER to: Airbag Supplemental Restraint System (SRS) (501-20B Supplemental Restraint System, Diagnosis and Testing).
See U3003:16.
For U3003:17,
REFER to: Airbag Supplemental Restraint System (SRS) (501-20B Supplemental Restraint System, Diagnosis and Testing).
See U3003:17.

GO to AS4

AS4 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- APIM
- FCIM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the APIM or FCIM ?

Yes

For U3003:16, GO to Pinpoint Test BB
For U3003:17, GO to Pinpoint Test BC

GO to AS5

AS5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0151:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0151:00 set in both the APIM and FCIM ?

Yes

GO to AS6

AS6 CHECK FOR CORRECT RCM (RESTRAINTS CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the RCM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the RCM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Restraints Control Module (RCM) (501-20B Supplemental Restraint System, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0155:00

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0155:00	Lost Communication With IPC Control Module: No Sub Type Information	Set by the ACM , APIM , DACMC , FCIM , GFM ( CD player), and GPSM when network messages are missing from the IPC for more than 5 seconds with the ignition in RUN.

Possible Source

PINPOINT TEST AT : U0155:00

AT1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AT2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AT2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0155:00 set in the ACM , APIM , DACMC , FCIM , GFM ( CD player), or GPSM ?

Yes

GO to AT3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AT3 CHECK THE IPC (INSTRUMENT PANEL CLUSTER) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the IPC self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the IPC ?

Yes

For U3003:16 set for vehicles with 2.0L EcoBoost (184kW/250PS) - MI4 or 3.7L Duratec (227kW/301PS),
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See U3003:16.
For U3003:16 set for vehicles with 2.0L Duratec - Hybrid (96kW/130PS), REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes- Hybrid Electric Vehicle (HEV), Diagnosis and Testing). See U3003:16.
For U3003:17 set for vehicles with 2.0L EcoBoost (184kW/250PS) - MI4 or 3.7L Duratec (227kW/301PS),
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See U3003:17.
For U3003:17 set for vehicles with 2.0L Duratec - Hybrid (96kW/130PS), REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes - Hybrid Electric Vehicle (HEV), Diagnosis and Testing). See U3003:17.

GO to AT4

AT4 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- APIM
- DACMC
- FCIM
- GFM ( CD player)
- GPSM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , DACMC , FCIM , GFM ( CD player), or GPSM ?

Yes

For U3003:16, GO to Pinpoint Test BB
For U3003:17, GO to Pinpoint Test BC

GO to AT5

AT5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0155:00 set in more than one module?

Yes

GO to AT6

If there is an observable symptom,
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Diagnosis and Testing).
See Symptom Chart: General Audio System, to diagnose the observed symptom.
If there is no observable symptom, the system is operating correctly at this time. The may have been set due to high network traffic or an intermittent fault condition.

AT6 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION

Ignition OFF.

Disconnect and inspect the IPC connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the IPC connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
For vehicles with 2.0L EcoBoost (184kW/250PS) - MI4 or 3.7L Duratec (227kW/301PS),
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).

For vehicles with 2.0L Duratec - Hybrid (96kW/130PS), REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes - Hybrid Electric Vehicle (HEV), Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U016A:00

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U016A:00	Lost Communication With Global Positioning System Module: No Sub Type Information	Set by the APIM when it is missing network messages from the GPSM for more than 5 seconds with the ignition in RUN.

Possible Source

GPSM

PINPOINT TEST AU : U016A:00

AU1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AU2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AU2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U016A:00

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U016A:00 set in the APIM ?

Yes

GO to AU3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AU3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- APIM
- GPSM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the APIM or GPSM ?

Yes

For U3003:16, GO to Pinpoint Test BB
For U3003:17, GO to Pinpoint Test BC

GO to AU4

AU4 CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the GPSM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the GPSM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Global Positioning System Module (GPSM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0184:00

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0184:00	Lost Communication With Radio: No Sub Type Information	Set by the APIM and DACMC when network messages are missing from the ACM for more than 5 seconds with the ignition in RUN.

Possible Source

PINPOINT TEST AV : U0184:00

AV1 VERIFY THE CUSTOMER'S CONCERN

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AV2

No	The system is operating normally at this time. This DTC may have been set due to high network traffic or an intermittent fault condition.

AV2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0184:00

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0184:00 set in the APIM or DACMC ?

Yes

GO to AV3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AV3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- APIM
- DACMC

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , or DACMC ?

Yes

For U3003:16, GO to Pinpoint Test BB
For U3003:17, GO to Pinpoint Test BC

GO to AV4

AV4 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0184:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0184:00 set in both the APIM and DACMC ?

Yes

GO to AV5

AV5 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0237:00

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0237:00	Lost Communication With Digital Audio Control Module "C": No Sub Type Information	Set by the ACM when network messages are missing from the DACMC for more than 5 seconds with the ignition in RUN.

Possible Source

DACMC

PINPOINT TEST AW : U0237:00

AW1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AW2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AW2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0237:00

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0237:00 set in the ACM ?

Yes

GO to AW3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AW3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- DACMC

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM or DACMC ?

Yes

For U3003:16, GO to Pinpoint Test BB
For U3003:17, GO to Pinpoint Test BC

GO to AW4

AW4 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0253:00

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0253:00	Lost Communication With Accessory Protocol Interface Module: No Sub Type Information	Set by the ACM and FCIM when network messages are missing from the APIM for more than 5 seconds with the ignition in RUN.

Possible Source

APIM

PINPOINT TEST AX : U0253:00

AX1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AX2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AX2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0253:00

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0253:00 set in the ACM or FCIM ?

Yes

GO to AX3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AX3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- APIM
- FCIM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , or FCIM ?

Yes

For U3003:16, GO to Pinpoint Test BB
For U3003:17, GO to Pinpoint Test BC

GO to AX4

AX4 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0253:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0253:00 set in both the ACM and FCIM ?

Yes

GO to AX5

AX5 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U0256:00

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0256:00	Lost Communication With Front Controls Interface Module "A": No Sub Type Information	Set by the ACM and APIM when network messages are missing from the FCIM for more than 5 seconds with the ignition in RUN.

Possible Source

FCIM

PINPOINT TEST AY : U0256:00

AY1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AY2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AY2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0256:00

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0256:00 set in the ACM or APIM ?

Yes

GO to AY3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AY3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- APIM
- FCIM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , or FCIM ?

Yes

For U3003:16, GO to Pinpoint Test BB
For U3003:17, GO to Pinpoint Test BC

GO to AY4

AY4 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0256:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0256:00 set in both the ACM and the APIM ?

Yes

GO to AY5

If there is an observable symptom,
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Diagnosis and Testing).
See Symptom Chart: General Audio System, to diagnose the observed symptom.
If there is no observable symptom, the system is operating correctly at this time. The may have been set due to high network traffic or an intermittent fault condition.

AY5 CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the FCIM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the FCIM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. Address the root cause of any connector or pin issues.

U0257:00

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U0257:00	Lost Communication With Front Controls / Display Interface Module: No Sub Type Information	NOTE: The FDIM is a non-networked module attached to the APIM . The APIM acts as the gateway module for messages sent over the Infotainment Controller Area Network (I-CAN) between the FDIM , ACM , and FCIM . Set by the ACM and GFM ( CD player) when network messages are missing from the APIM for more than 5 seconds with the ignition in RUN. This DTC may be set in conjunction with DTC U0253:00.

Possible Source

APIM

PINPOINT TEST AZ : U0257:00

AZ1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to AZ2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AZ2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0257:00

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0257:00 set in the ACM or GFM ( CD player)?

Yes

GO to AZ3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

AZ3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- ACM
- APIM
- GFM ( CD player)

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , or GFM ( CD player)?

Yes

For U3003:16, GO to Pinpoint Test BB
For U3003:17, GO to Pinpoint Test BC

GO to AZ4

AZ4 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0257:00 SET IN MULTIPLE MODULES

Review the recorded results from the self-test.

Is DTC U0257:00 set in both the ACM and GFM ( CD player)?

Yes

INSTALL a new . CLEAR the DTCs. Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs). If U0257:00 is still present, GO to AZ5

If there is an observable symptom,
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Diagnosis and Testing).
See Symptom Chart: General Audio System, to diagnose the observed symptom.
If there is no observable symptom, the system is operating correctly at this time. The may have been set due to high network traffic or an intermittent fault condition.

AZ5 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U1018:00

Normal Operation and Fault Conditions

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U1018:00	Lost Communication With Generic Function Module: No Sub Type Information	Set by the APIM when network messages are missing from the GFM ( CD player) for more than 5 seconds with the ignition in RUN.

Possible Source

GFM ( CD player)

PINPOINT TEST BA : U1018:00

BA1 VERIFY THE CUSTOMER'S CONCERN

Ignition ON.

Verify there is an observable symptom present.

Is an observable symptom present?

Yes

GO to BA2

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

BA2 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U1018:00

Ignition ON.

Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Ignition OFF.

Ignition ON.

Wait at least 10 seconds.

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U1018:00 set in the APIM ?

Yes

GO to BA3

No	The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.

BA3 CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, perform the self-test for the following modules:
- APIM
- GFM ( CD player)

Are low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the APIM , or GFM ( CD player)?

Yes

For U3003:16, GO to Pinpoint Test BB
For U3003:17, GO to Pinpoint Test BC

GO to BA4

BA4 CHECK FOR CORRECT GFM (GENERIC FUNCTION MODULE) ( CD (COMPACT DISC) PLAYER) OPERATION

Ignition OFF.

Disconnect and inspect the GFM ( CD player) connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the GFM ( CD player) connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ( player).
REFER to: Compact Disc (CD) Player (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U3003:16

Refer to Wiring Diagrams Cell 130 for schematic and connector information.

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U3003:16	Battery Voltage: Circuit Voltage Below Threshold	Set by the ACM , APIM , DACMC , FCIM , GFM ( CD player), and GPSM when the supply voltage falls below 10 volts for at least 10 seconds during normal operation or for more than 250 milliseconds during the self-test.

Possible Sources

Previous low battery voltage
Wiring, terminals, or connectors
ACM
APIM
DACMC
FCIM
GFM ( CD player)
GPSM

PINPOINT TEST BB : U3003:16

BB1 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U3003:16

Ignition ON.

Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question.

Wait at least 15 seconds.

Using a diagnostic scan tool, repeat the self-test for the module in question.

Is DTC U3003:16 still present?

Yes

For vehicles with 2.0L EcoBoost (184kW/250PS) - MI4 or 3.7L Duratec (227kW/301PS), GO to BB2
For vehicles with 2.0L Duratec - Hybrid (96kW/130PS), GO to BB3

No	The system is operating correctly at this time. The DTC may have been set due to a previous low battery voltage condition.

BB2 CHECK FOR CHARGING SYSTEM DTCS IN THE PCM (POWERTRAIN CONTROL MODULE)

Using a diagnostic scan tool, perform the PCM self-test

Are any voltage-related DTCs set in the PCM ?

Yes

REFER to: Charging System (414-00 Charging System - General Information, Diagnosis and Testing).
See Chart.

GO to BB4

BB3 CHECK FOR VOLTAGE RELATED DIAGNOSTIC TROUBLE CODES (DTCS) IN THE DC (DIRECT CURRENT) TO DC (DIRECT CURRENT) ( DC (DIRECT CURRENT) / DC (DIRECT CURRENT) ) CONVERTER CONTROL MODULE

Using a diagnostic scan tool, perform a DC to DC ( DC / DC ) Converter Control Module self-test.

Are any voltage-related Diagnostic Trouble Codes (DTCs) set in the DC to DC ( DC / DC ) Converter Control Module?

Yes

REFER to: Direct Current/Direct Current (DC/DC) Converter Control Module (414-05 Voltage Converter/Inverter, Diagnosis and Testing). See to ( / ) Converter Control Module Chart.

GO to BB4

BB4 CHECK THE BATTERY CONDITION AND STATE OF CHARGE

Check the battery condition and verify that the battery is fully charged.
REFER to: Battery (414-01 Battery, Mounting and Cables, Diagnosis and Testing).
See Battery Condition Test.

Is the battery OK and fully charged?

Yes

GO to BB5

For vehicles with 2.0L EcoBoost (184kW/250PS) - MI4 or 3.7L Duratec (227kW/301PS),
REFER to: Charging System (414-00 Charging System - General Information, Diagnosis and Testing).
See Symptom Chart to diagnose an under voltage condition.
For vehicles with 2.0L Duratec - Hybrid (96kW/130PS), REFER to: Direct Current/Direct Current (DC/DC) Converter Control Module (414-05 Voltage Converter/Inverter, Diagnosis and Testing). See Symptom Chart to diagnose an under voltage condition.

BB5 CHECK THE MODULE VOLTAGE SUPPLY

Ignition OFF.

Measure and record the voltage at the battery.

Disconnect the audio system module setting DTC U3003:16.

Ignition ON.

Measure the voltage between the module setting DTC U3003:16 and ground.

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C4821A-1		Ground

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2383-1		Ground

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C4820B-8		Ground

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2402A-26		Ground

For the ( player), measure:

Positive Lead	Measurement / Action	Negative Lead
C2611-1		Ground

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2398-1		Ground

Is the voltage within 0.2 volts of the recorded battery voltage?

Yes

GO to BB6

No	REPAIR the circuit for high resistance.

BB6 CHECK THE SUSPECT MODULE GROUND CIRCUIT FOR CONTINUITY

Measure the voltage at the suspect module.

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C4821A-1		C4821A-13

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2383-1		C2383-37

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C4820B-8		C4820B-1

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2402A-26		C2402A-1

For the ( player), measure:

Positive Lead	Measurement / Action	Negative Lead
C2611-1		C2611-10

For the , measure:

Positive Lead	Measurement / Action	Negative Lead
C2398-1		C2398-6

Is the suspect module voltage greater than 11 volts?

Yes

For the , GO to BB7
For the , GO to BB8
For the , GO to BB9
For the , GO to BB10
For the ( player), GO to BB11
For the , GO to BB12

No	REPAIR the circuit for high resistance.

BB7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

BB8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

BB9 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

BB10 CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the FCIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the FCIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

BB11 CHECK FOR CORRECT GFM (GENERIC FUNCTION MODULE) ( CD (COMPACT DISC) PLAYER) OPERATION

Ignition OFF.

Disconnect and inspect the GFM ( CD player) connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the GFM ( CD player) connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ( player).
REFER to: Compact Disc (CD) Player (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

BB12 CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the GPSM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the GPSM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Global Positioning System Module (GPSM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

U3003:17

DTC Fault Trigger Conditions

DTC	Description	Fault Trigger Conditions
U3003:17	Battery Voltage: Circuit Voltage Above Threshold	Set by the ACM , APIM , DACMC , FCIM , GFM ( CD player), and GPSM when the supply voltage is more than 15.8 volts for more than 250 milliseconds during normal operation or the self-test.

Possible Sources

ACM
APIM
DACMC
FCIM
GFM ( CD player)
GPSM

PINPOINT TEST BC : U3003:17

BC1 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U3003:17

Ignition ON.

Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question.

Wait at least 10 seconds.

Using a diagnostic scan tool, perform the self-test for the module in question.

Is DTC U3003:17 present?

Yes

For vehicles with 2.0L EcoBoost (184kW/250PS) - MI4 or 3.7L Duratec (227kW/301PS), GO to BC3
For vehicles with 2.0L Duratec - Hybrid (96kW/130PS), GO to BC2

No	The system is operating correctly at this time. The DTC may have been set previously during battery charging or while jump starting the vehicle.

BC2 CHECK FOR HIGH VOLTAGE DIAGNOSTIC TROUBLE CODES (DTCS) SET IN OTHER MODULES

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are high voltage Diagnostic Trouble Codes (DTCs) such as B1676, P0563, U3003:17 set in more than one module?

Yes

REFER to: Direct Current/Direct Current (DC/DC) Converter Control Module (414-05 Voltage Converter/Inverter, Diagnosis and Testing). See Symptom Chart to diagnose an overvoltage condition.

No	For the ACM , GO to BC5 For the APIM , GO to BC6 For the DACMC , GO to BC7 For the FCIM , GO to BC8 For the GFM ( CD player), GO to BC9 For the GPSM , GO to BC10

BC3 CHECK FOR HIGH VOLTAGE DIAGNOSTIC TROUBLE CODES (DTCS) SET IN MULTIPLE MODULES

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are high voltage Diagnostic Trouble Codes (DTCs) such as B1676, P0563, or U3003:17 set in more than one module?

Yes

REFER to: Charging System (414-00 Charging System - General Information, Diagnosis and Testing).
See Symptom Chart to diagnose an overvoltage condition.

GO to BC4

BC4 CHECK THE BATTERY VOLTAGE

Turn off all interior lights, exterior lights, and accessories.

Start and run the engine at approximately 2,000 RPM for 3 minutes while monitoring the battery voltage.

Does the battery voltage rise to 15.5 volts or higher?

Yes

REFER to: Charging System (414-00 Charging System - General Information, Diagnosis and Testing).
See Symptom Chart to diagnose an overvoltage condition.

No	For the ACM , GO to BC5 For the APIM , GO to BC6 For the DACMC , GO to BC7 For the FCIM , GO to BC8 For the GFM ( CD player), GO to BC9 For the GPSM , GO to BC10

BC5 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION

Ignition OFF.

Disconnect and inspect all the ACM connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the ACM connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

BC6 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the APIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the APIM connector. Make sure it seats and latches correctly.

Wait at least 2 minutes for the APIM to re-initialize.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

BC7 CHECK FOR CORRECT DACMC (DIGITAL AUDIO CONTROL MODULE C) OPERATION

Ignition OFF.

Disconnect and inspect all the DACMC connectors.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the DACMC connectors. Make sure they seat and latch correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Digital Audio Control Module C (DACMC) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

BC8 CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the FCIM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the FCIM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

BC9 CHECK FOR CORRECT GFM (GENERIC FUNCTION MODULE) ( CD (COMPACT DISC) PLAYER) OPERATION

Ignition OFF.

Disconnect and inspect the GFM ( CD player) connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the GFM ( CD player) connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ( player).
REFER to: Compact Disc (CD) Player (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

BC10 CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION

Ignition OFF.

Disconnect and inspect the GPSM connector.

Repair:
- corrosion (clean module pins or install new connectors or terminals)
- damaged or bent pins (install new terminals or pins)
- pushed-out pins (install new pins as necessary)

Reconnect the GPSM connector. Make sure it seats and latches correctly.

Operate the system and determine if the concern is still present.

Is the concern still present?

Yes

CHECK for any applicable Technical Service Bulletins (TSBs). If a exists for this concern, DISCONTINUE this test and FOLLOW instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new .
REFER to: Global Positioning System Module (GPSM) (415-00A Information and Entertainment System - General Information - Vehicles With: Touchscreen Display, Removal and Installation).

No	The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.